Customer Success Manager

London, UK

Join Us

We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Customer Success Manager (CSM), you will join our rapidly growing company and become an integral part of an exceptional team who is transforming the way companies focus their digital transformation effort.

You’ll help us drive digital innovation

The CSM plays an essential role in building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.

You will lead the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers. You will need to become a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap. You will also apply your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success. Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.

The CSM is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an assigned set of accounts.

You’re the innovator we need if you have:

  • Demonstrable experience in executive-level account management. Starting with pre-sales through the full lifecycle within a high-growth technology environment
  • Accountability for driving additional revenue through customer expansion
  • An understanding of technology and an ability to distinctly explain technological and business concepts
  • Proven effectiveness in complex digital transformation projects
  • A strong digital transformational vision
  • Exceptional executive-level communication, presentation, and interpersonal skills
  • Strong experience with customer onboarding and customer success

What you’ll experience at Mendix:

  • We consider our people as people – not as “assets”
  • We’re focused on results – not on “boxes” and “rules”
  • We’re all unique and we want you to be yourself
  • We celebrate success as a team
  • We enjoy drinking some beers together and other team activities
  • We care about personal and professional development

Meet Mendix

Mendix helps businesses drive digital innovation and transformation. Our platform and approach make it easy for small, cross-functional teams to develop, deploy, and test new ideas into business applications in weeks instead of months while iterating towards the digital solutions that meet business requirements and exceed expectations.

Mendix is recognized by Forrester and Gartner as a leader and visionary in the Platform-as-a-Service market space, and our success has led to strong year-over-year revenue growth. We’re investing to boost momentum and are therefore looking to expand our global teams. If you constantly strive for excellence, are passionate about innovation, make your customers successful and develop strategic long-term relationships with them, and want to work within a highly collaborative and energetic team, then come and talk to Mendix.

Join Us