Mendix for Telecommunications

Drive digital engagement. Now.

Compete in the race to digital innovation

Communication Service Providers (CSPs) are now competing with more businesses and the battleground is far removed from traditional network competencies. Super Platforms, such as Apple and Amazon, along with Over-The-Top Providers (OTT), such as WhatsApp and Skype, are targeting consumers with simplified value propositions that separate you from your customers and erode your revenue potential.

Already, these providers have secured 2 billion users. Couple this threat with a more demanding and empowered customer base and it’s evident that change is in order. To survive and thrive in this digital environment, you need to become agile and experiment with differentiating offerings that increase loyalty and protect customer lifetime value. And this urgency extends to the business market as well. Look for innovative cloud and IoT services that could unleash new revenue streams.

You’re racing against your competitors; how long will it take for you to adapt? Take a new path, where customers are at the center of your universe. Provide better digital experiences faster and at a lower cost to your business.

KPN Rapidly Builds Key Application Supporting Its Mobile Networks
KPN Rapidly Builds Key Application Supporting Its Mobile Networks
Case Study

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Gartner 2016 Magic Quadrant for Enterprise aPaaS
Gartner 2016 Magic Quadrant for Enterprise aPaaS
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The Essentials of Digital Innovation: Three solution sets critical to your success
The Essentials of Digital Innovation: Three solution sets critical to your success
eBook

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Let digital innovation drive your success story

Mendix helps telecom companies accelerate digital innovation efforts so that you can compete and win with differentiating propositions. As it stands, most telecom groups are unable to fast-track their digital initiatives because of constraints within IT. Your IT team can’t cope with the volume of new projects in addition to maintenance work. Moreover, they’re struggling to deliver solutions based on continuously evolving business requirements.

Ultimately, the team and skills required to execute a digital strategy are different from those needed for traditional IT projects. Don’t let your great ideas turn into missed opportunities. Digital innovation requires a new approach, separate from the slow-paced, traditional development practices. Mendix offers a modern application development platform, where business and IT come together to discuss requirements, visually model the application, and rapidly deliver business results, including:

Reduced customer churn

Enhanced customer lifetime value

Monetized data services and infrastructure

Reduced sales, service, and operation costs

Order Management

How we help

Our customers use our platform to rapidly build innovative and differentiating solutions that extend order management, pricing, and quotation capabilities. By developing more intuitive, user friendly applications that integrate with and extend BSS layers, your employees will more easily mine and utilize customer data for improved selling and support.

Create custom web and mobile applications that:

Offer real-time quoting and pricing
Integrate seamlessly with CRM and billing solutions
Quote and sell services based on geolocation data
Manage your product service catalogues
Work across channels
Customer success

A Dutch CSP used the Mendix platform to deliver a multi-channel quotation & pricing application in just 6 weeks with a team of 4 people. The application includes multiple portals for customers and dealers, and also offers straight through processing and business logic that eliminates labor intensive processes. Now, the company is driving more revenue (unique to its competitors), while also delivering a superior customer experience at a lower cost.

Customer Self-Service

How we help

Our customers use our platform to deliver a host of multi-channel, multi-device applications that give customers self-service access and reduce the cost of contact center operations. Our pre-built UI framework makes it easy to create an intuitive online experience that makes it easy for your customers to determine available services and bundles, order services online, and access account information and billing details.

Customer success

The flexibility of Mendix’s application development technology allowed us to evolve our project requirements throughout the development process. As we created our system, we realized the ease and feasibility of additional tasks that we could implement simultaneously.

Egon Kösters
Manager IT Services, Eurofiber

IoT Portals

How we help

By 2017, IoT traffic may represent 17 percent of all global mobile connections. And these solutions will vary considerably, including smart metering, remote maintenance, vehicle tracking, and incident management.

CSPs should seize the opportunity to offer innovative IoT services based on mobile connections ranging from self-service portals to SIM card order management, to SLA monitoring, incident management and maintenance. Mendix supports building such propositions at record speed, integrating systems and connecting machines.

Customer success

One CSP customer built a single portal to serve their corporate clients for IoT services. The online service portal was critical to the offering, acting as the intelligence behind the machine. The portal graphically displays SLAs and associated performance metrics. It is always transparent and up to date, allowing the business to share planned maintenance notifications. Additionally, customers are able to record incidents, place orders and monitor progress, all through one portal.

Service & Asset Management

How we help

Ensure that your employees are providing the highest level of service and support. Extend your call center system capabilities so that employees can access more customer information, product catalogue data, and other essential elements to speed conflict resolution and ensure customer satisfaction. Modernize your asset management systems so that your team can easily upsell and cross sell new products to existing customers.

Customer success

Mobile networks will continue to develop in the future, and we’re going to need to develop new features,” Verhoef said. “There’s always another generation coming in the mobile industry, and Mendix provides us the speed and flexibility required to adapt our application as we go, so we can remain competitive and innovative.

Ton Verhoef
Ton Verhoef
Product Manager, Radio Tooling & IT, KPN

One platform that does it all

Make digital engagement a reality. Telecommunications companies use the Mendix platform to rapidly build multi-channel, multi-device applications that empower employees, delight customers, and reduce business expenses. Custom applications include: service bundling and simplified ‘Quad Play’ billing, extended services and IoT offerings, and self-service portals. We offer one complete platform to transform ideas into applications that covers the full application lifecycle, so that business and IT teams can iterate quickly toward the perfect solution.

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Learn how to make digital innovation a reality

Driving IT Innovation within the Enterprise
Webinar
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Is the Telecommunications Industry Embracing Digital Fast Enough?
Blog
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Teraco Quickly Builds and Future Proofs Core Back-End System
Case Study
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Smart Apps Guide: What Every IT Leader Needs to Know
eBook
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The Forrester Wave: Low-Code Development Platforms, Q2 2016
The Forrester Wave: Low-Code Development Platforms, Q2 2016
Analyst Report

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Gartner 2016 MQ for Mobile Application Development Platforms
Gartner 2016 MQ for Mobile Application Development Platforms
Analyst Report

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Cloud Computing: The Ultimate Guide to aPaaS
eBook

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