Building A New Claims Management System

Before it discovered Mendix, a lack of flexibility combined with the traditional divide that exists between end users and developers was threatening to drive Touring Assurances, a unit of AXA Group that provides automotive insurance, out of business.

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Challenge

Touring Assurances needed to replace a service it was using to process claims that had become prohibitively expensive. Speaking at Mendix World last week, Touring Assurances managing director Hans Vranken made it clear the future of the entire company was at stake.

“Costs were really exploding,” says Vranken. “And we didn’t even have a Web presence.”

The company had tried another approach to replace that system, but they had to roll back to the previous service when the application failed miserably.

Solution

Building a new claims management system using the Mendix rapid application development platform enabled Touring Assurances to then connect to another service that gave the company its first Web presence.

The Big Bang approach we previously tried didn’t work. That caused a big trauma to our team when we had to roll back to the previous system.

Hans Vranken

Touring Assurances Managing Director

A few months after working with Pink Elephant Consulting to build the new case management system, Touring Assurances was once again competitive.