Clear communication at all times
In the digital age, customers shouldn’t have to phone or email you with ad-hoc service requests. They shouldn’t have to wait hours for you to communicate what will be done and when. With a service portal, customers are able to track and trace work order progress, view invoices, agreements, contracts, equipment and asset information.
With this template you offer customers 24×7 self-service access to your services. They can also monitor progress in real time. Customers can easily and quickly place work orders, re-schedule or cancel appointments, note any technician preferences or view asset service histories. Your customers can also access a wealth of information on the assets and equipment you manage for them.
Customers can relax knowing all’s in hand and if necessary can flag any concerns. It takes pressure off your service desk by providing customers with digital access to service requests, job status, invoices, agreements, contracts, asset info, and the like. Your customers enjoy a smooth operation and positive experience.
Key values of the Service Portal
Your customers feel in control and informed.
Customers can access up-to-the minute status reports.
Self-service reduces strain on your service desk.
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