The increased efficiency of automated maintenance reduces the risk of an SLA violation. The system also reports potential SLA violations to the service desk, making it possible to prevent further errors.
Automating service request planning improves field service maintenance efficiency by up to 45%.
This solution uses real-time and historic traffic information to minimize travel times. Allowing your team to fulfill more work orders and reduce fuel costs.
Service requests are assigned to qualified mechanics with expertise relevant to the problem. The solutions also analyzing performance metrics in order to predict how long a specific engineer or mechanic will take to complete a service request.
Explore the key areas of this solution.
The simple, user-friendly interface makes training and enablement go quickly. Operators of all skill levels can use the solution’s intuitive workflows, making it possible for them to spend less time on busy work and more time on getting the job done.
Connect, stream, and present data from any IoT device through your existing IoT platform, MindSphere, Azure IoT, AWS, IBM Bluemix, and others.
Use AR-assisted field services execution to increase the amount of work your team can get through in a day. (This is an optional feature).
Van Dorp automate workforce planning for 700 mechanics
As a leading technical FM provider, Van Dorp manages around 17.000 buildings within the Netherlands from 15 independent office locations with over 1500 employees. All this work is achieved by teams of skilled Van Dorp mechanics that all have their own specialties and certifications. Planning these mechanics over thousands of service requests in adherence to business rules while minimising SLA breaches is a complex problem.
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