Service Portal

Enable both internal and external customers of your FSM services to create their own asset service requests.

Clear communication at all times

In the digital age, customers shouldn’t have to phone or email you with ad-hoc service requests. They shouldn’t have to wait hours for you to communicate what will be done and when. With a service portal, customers are able to track and trace work order progress, view invoices, agreements, contracts, equipment and asset information.

Self-service

With this template you offer customers 24×7 self-service access to your services. They can also monitor progress in real time. Customers can easily and quickly place work orders, re-schedule or cancel appointments, note any technician preferences or view asset service histories. Your customers can also access a wealth of information on the assets and equipment you manage for them.

Smooth operation

Customers can relax knowing all’s in hand and if necessary can flag any concerns. It takes pressure off your service desk by providing customers with digital access to service requests, job status, invoices, agreements, contracts, asset info, and the like. Your customers enjoy a smooth operation and positive experience.

Key values of the Service Portal

  • Happy customers

    Your customers feel in control and informed.

  • Always open

    24×7 access

  • Real-time

    Customers can access up-to-the minute status reports.

  • Efficient support

    Self-service reduces strain on your service desk.

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