Insurance Portals

With the leading Model-driven solutions platform Mendix delivers real-time, transactional Self-Service Portals that allow insurers to integrate processes across people and systems. Self-Service portals provide customers and agents with access to policy information and allow them to interact directly with core systems to quote and submit new business, pay bills and make policy endorsements. Offering rich online functionality is imperative in meeting today’s and tomorrow’s customers and agent service expectations.

Using the latest advancements in web technology Mendix allows insurance carriers and reinsurers to extend core processes to the web and provide underwriters, agents and customers with all the information and functionality they need to transact business online. Mendix Self-Service portals are built on the leading Model-driven solutions platform that enables the delivery of agile and scalable solutions that meet changing business needs. Mendix is built to fit into Service Oriented Architectures and can be used to create new ACORD-compliant business functionality using existing (web)services.

We deliver the following solutions within the insurance domain:

1. Customer Self-Service

Satisfied customers should be the #1 priority for each and every insurance carrier and reinsurer. Mendix helps Insurance companies to offer personalized Customer Self-Service to their customers. Leveraging the latest web-technologies we deliver an intuitive and customer friendly interface and the transactional capabilities your customers are looking for. Our Self-Service portals provide real time access to your back office systems and built-in intelligence ensures a personalized user experience. Our solutions are agile and scalable and can grow and change with your business needs.

Business benefits:

1. Deliver superior service to your customers
2. Instantly reduce operating costs
3. Solutions are built around your processes, not the other way round
4. Agile and scalable solutions
5. Builds better applications quicker

2. Application Modernization

Legacy applications are anything but Agile and don’t support the today’s business dynamics. Insurers are under pressure to meet today’s demands while make effective use of yesterdays IT investments and organizations must find effective ways to enhance and modernize existing applications. Mendix allows organizations to better align with changing business needs by web-enabling and migrating existing applications to agile solutions that support processes which span multiple information silos.
Our Service-Oriented approach allows organizations to rapidly create new business functionality reusing earlier investments in applications, infrastructures and services.

Business benefits:

1. Web-enable your legacy applications
2. Create new business functionality reusing existing services
3. Build agility into your existing infrastructure
4. Migrate your systems to a more agile environment
5. Build to change

3. Agency Portal & Connectivity

A successful sales force is key to success in the insurance industry. Agents are known to give more business to carriers who offer the most ease of doing business. Therefore, providing your agents with the right online capabilities will have a positive effect on your bottom line. Mendix Agency Portals offer your agents a rich and intuitive web environment where they can find the information they need to interact with your organization. No more broken processes, but an easy to use Agency Portal with the functionality your Salesforce needs to succeed.

Mendix allows for tight integration with existing Agency Management Systems and Back-office systems. Therefore, minimizing the need for duplicate data entry and allowing real-time processing. Our Rules and workflow driven solutions provide agents and brokers with a highly effective platform to sell and service customers in the most effective manner.

Business benefits:

1. Extend core insurance processes to your agents / brokers
2. Build agile and scalable solutions that adapt to changing business needs
3. Integration capabilities with existing agency management systems & back office
4. Creation of ACORD compliant forms and messages

4. Underwriter Workbench

To build a profitable book of business the underwriter needs to select, classify and price risks in the best possible manner. The Mendix Underwriter workbench allows your underwriters to get all the relevant information needed to make the right decision into one application.

Using integration and Web services information from within and outside the organization can be brought together and correlated. Using rules based validation compliance with the underwriting policy can be ensured and exceptions can be handled in a structure manner. This allows for transparent decision making, straight through processing and your underwriters can focus on dealing with complex, higher-added value risks. Capturing underwriting information provides insurance carriers with valuable management information that can be used for analysis and future pricing.

The Mendix Underwriter workbench allows your underwriters to make better information quicker and streamline to fulfillment processes.

Business benefits:

1. Streamline the underwriting process – manage exceptions
2. Offer better service to your agents and underwriters
3. Focus the attention of underwriters to high-value added activities
4. Realize operational efficiencies
5. Improved compliance to the underwriting policy through rules based validation
6. Solutions are built to adjust to changing business needs

Cases

• Arch Re grows its Program Business with Mendix Self-service Portal
• Agis automates ‘international claims handling’ within six weeks
• Agis Insurance uses Mendix to deploy critical Health Procurement Portal
• Insurance Carrier Menzis innovates with Mendix software
• Mendix Profiler Insurance