Process Orchestration
Mendix Process Orchestration provides a unified orchestration layer that connects business events, AI signals, and human decisions across your entire enterprise.
Orchestrate your hybrid
workforce, end to end.
Mendix orchestrates your hybrid workforce of people, AI agents, and systems on a single governed platform, purpose-built for BOAT.
Fragmentation
doesn’t scale
An RPA tool here. A iPaaS platform there. A workflow tool for each department. The average large enterprise runs automation across dozens of disconnected systems, and now, AI agents are being added on top of that fragmentation. The result: processes no one fully owns, agents no one fully governs, and automation investments that rarely deliver at scale.
Research from Gartner shows that the majority of automation and AI projects fail to deliver their intended ROI.
BOAT connects the dots
for enterprise-wide automation
Gartner’s vision of autonomous automation driven by generative AI and agent orchestration resulted in a strategy called BOAT (Business Orchestration and Automation). To navigate this shift, organizations need a unified orchestration platform that brings together people, technology, and agents seamlessly.
The right orchestration strategy should enable your organization to:
Orchestrate people, AI agents, and systems end-to-end
Govern the hybrid workforce with shared context and policy
Consolidate fragmented automation tools into one platform
Eliminate the barriers between business and IT
What BOAT delivers
Orchestrate every process, end to end
Connect systems, people, and AI agents into a single, coordinated execution layer. Manage complex, long-running workflows across your entire enterprise without losing visibility or control.
Cut costs and reduce complexity
Consolidate fragmented automation tools into one unified platform, reducing technical debt and operational overhead. Simplify governance, security, and maintenance with a single source of data that makes AI enablement straightforward.
Build your agentic enterprise
Embed decision intelligence and agentic AI natively into your workflows. Coordinate human and digital workers in long-running, governed processes. Increase business agility to adapt fast as operational demands evolve.
Stay in control
As AI agents multiply across your enterprise, governance can’t be an afterthought. BOAT ensures full agent traceability, human-in-the-loop checkpoints for high-stakes decisions, and MCP-based connectivity that lets agents securely interact with any system without losing auditability or policy control.
By the numbers
AI agents lose value if deployed in isolation; they must be anchored within explicit business processes that coordinate decisions, execution, and human oversight across applications. (Gartner®, Universal Orchestrator report, 2026)
Investing in automation reduces operating costs by an average of 22%. (Bain & Company)
The rapid proliferation of AI agents from experimentation into production is making automation ecosystems more complex, distributed, and dynamic—making coordination, governance, and accountability harder to manage. (Gartner®, Universal Orchestrator report, 2026)
Mendix: built for BOAT
Mendix combines process orchestration and agentic AI development into one platform: governed, traceable, and auditable from end to end.
How enterprises orchestrate with Mendix
Schwarz Group’s grocery chains transform complex retail processes
Schwarz Group is the parent company of two popular European grocery chains: Lidl and Kaufland.
End-to-end business orchestration was challenging with their extensive network of employees, customer, and suppliers. The global IT team lived in a backlog of digital demands due to a lack of developer resources and the inflexibility of traditional development platforms.
With Mendix, Schwarz Group embraced a central development hub where regional teams can build, deliver, and manage over 120 Mendix applications for processes like:
Withdrawals and product recalls
Supplier communications
Order and inventory control
Routine store cleanings
Automation and process orchestration with Mendix has helped Schwarz Group improve communication, transparency, and accuracy across Europe.
Rabobank streamlines core banking processes
Serving more than 9 million customers, Rabobank is one of the Netherlands’ largest banks. Their credit risk assessment is a core process that determines whether they can do business with a client.
Rabobank relied on my many different systems, including a legacy system nearing end-of-life, with little to no integration capabilities to run credit risk assessments. Employees had to copy, paste, and rekey data, then manually process it, making the task time-consuming and prone to error.
Working with Mendix, Rabobank set out to build a new application that could:
Improve throughput time for process handling
Digitalize the credit risk process
Automatically capture data to eliminate manual data entry
Improve user experience by providing a standard and seamless workflow
The credit risk assessment application was so successful that Rabobank has used Mendix to build 40+ other business applications.
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Process Automation
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Frequently Asked Questions
How is BOAT different than traditional automation?
Business Orchestration and Automation Technologies (BOAT) unite disconnected automation tools in a single platform for end-to-end process orchestration. Traditional automation tools, like RPA, BPM, or iPaaS, focus on individual, isolated tasks or domains. The result is fragmentation that compounds as automation scales.
Do I need to replace tools to get started with BOAT?
Not necessarily. The most important thing is connecting and coordinating your existing tools. A BOAT platform can help consolidate or integrate your automation tools. Over time, you can start to phase out redundancies.
How do I get started with BOAT at scale?
The first step is understanding your level of automation maturity. Start by automating simple tasks and gradually increase complexity. From there, identify your ideal use cases and align with your enterprise architecture goals. You will need to incorporate robust governance and security and establish a center of excellence to manage and measure success.
Where does AI fit into BOAT?
AI agents are first-class participants in a modern BOAT platform. Gartner’s 2026 BOAT definition requires native support for AI agent building, agentic orchestration, observability, and auditability as platform capabilities, not add-ons. Mendix treats people and AI agents as a single hybrid workforce, coordinated through the same process orchestration layer with shared context and policy-enforced execution.