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Customer Stories
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Cutomer Stories
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eCR Application
Reduces budget request processing time from hours to minutes
Citizen Development
“Maker Club” supports business employees as they build their own apps
Key findings
- Continental is a global leader in automotive technology. Their 241,000+ global employees drive €44.5 billion in annual sales across tire, electronics, engine component, and software products.
- Facing an array of legacy applications reaching end-of-life, the Finance IT team sought a modern platform to modernize this landscape, and to ultimately enable business teams across Continental to build their own applications.
- Among Continental’s 11 applications is Electronic Capital Request (eCR), a 300-story project delivered in 12 weeks, rather than one year, supporting 10,000 global users as they process budget requests and approvals.
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Terrorism Data Capture App
£280,000 in efficiency savings per year through integration and process improvement
FaceQuote App
Built in 7 days, transforms over 63,000 selfies per year into life insurance quotes
Key findings
- Zurich Insurance, a 146-year-old insurance company, turns to agile development and low-code to execute on its three strategic goals: customer centricity, simplification, and innovation
- The DevOps Team at Zurich is partially staffed with former Business Analysts – developers with a keen awareness of business requirements, but little to no traditional coding expertise
- By embracing strong product ownership from the business to ensure first-time-right solutions, and by using low-code to develop their solutions, Zurich is realizing multiple million pounds of business value per year from its app portfolio
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New Business Generated
£500k in net new revenue in 3 months after pricing tool launch
Customer Acquisition Costs
Divided by five when shifted to digital interactions
Related Assets
Key findings
- SUEZ, among the world’s largest water, electricity, and waste management companies, sought to offer its UK customers modern digital experiences and give its business the means to eliminate wasteful processes
- A key initiative for SUEZ was to enable e-commerce, transitioning its customer interactions to digital channels that supported both the retention of key enterprise accounts and the acquisition of smaller accounts, previously acquired through door-to-door sales
- Ultimately, SUEZ were able to deliver a fully integrated e-commerce portal for waste management services quotes in just three months, delivering £500k in new business in its first three months at 1/5th of the customer acquisition cost
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Development Time
End-to-end banking platform created in just five months
Platform Success
€235,354,500 in loans placed
Related Assets
Key findings
- Founded by two veterans of banking, Collin Crowdfund was created to support Dutch entrepreneurs with funding, and investors with an intriguing, well-vetted investment opportunity.
- The Collin Crowdfund platform is comprehensive, a fit-for-purpose application that provides both end-to-end automated support for entrepreneurs and their funding needs, and a one-stop-shop portal for individuals to vet and invest in these opportunities.
- 99.5% of loans placed on the Collin Crowdfund platform are fully funded, to the tune of €235,354,500 since the company’s inception.
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Single-day Ticket Sales
$700,000 increase with IoT Turnstiles
Venue Capacity
50% Increase with Attendee Transparency
Key findings
- New Orleans-based Solomon Group is an entertainment production company, specializing in large events like the NCAA Playoff Kickoff and the Essence Festival
- Already an industry leader in event management tasks like lighting, sound, and ticketing, Solomon Group added custom development to further differentiate itself in the market
- Using Mendix, Solomon Group delivers fit-for-purpose apps that increase their clients’ ticket sales, manage vendors, please VIPs, and improve event navigation
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Development Time
30 months with C# vs. 8 months with Low-code
Loan Processing Time
Now as low as 20 to 30 minutes
Key findings
- Founded to make Canada the best place in the world to start a business, BDC aimed to modernize its core to better support entrepreneurs
- Despite over 100 integration points, and a highly mission-critical use case, the Core Lending System was developed alongside the business in just 8 months
- With a new agile way of working successfully adopted, the team continually enhances their lending core, alongside building tools that help Canadian entrepreneurs build more productive, successful businesses
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Smart Office Application
Digitized services for 36 departments and 13,000 employees
Services Portal
One-stop-shop for government services, visited by 1.5 million people per month
Related Assets
Key findings
- The Municipality of Dubai, a global crossroads with over 3.3 million residents, was faced with a mandate from their government to eliminate all paper-based government transactions by 2021.
- The municipality’s team, supported by a partner, digitized 250 paper-based services in just 3 months, integrating services like a rules engine, digital signature, and even Amazon Alexa, used by 36 departments and over 13,000 municipal employees.
- Also created by the team was a municipal services portal, a “single pane of glass” by which the municipality’s citizens and businesses could transact business with their government, bearing over 1.5 million page views per month.
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Hospital Savings
Average of 30%, as high as $15mm/yr
Kermit Development Time
9 months with only 1 developer
Key findings
- Founded by former medical device salespeople, Kermit was founded to return the balance of power to hospitals, initially providing consulting to help hospitals cope with out-of-control and opaque spending, followed by a software product to make these savings “stick”
- Kermit is the industry’s first software product to enforce evidence-based financial controls for physician preferred item spend
- Initially anticipated to take 12 months and 10 developers to create, Kermit was developed in 9 months with just one developer, now delivering multi-million-dollar savings to the hospitals that adopt it
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REPORTER App
Customized COTS – Quoted 5 years, $8M Built on Mendix – 6 months, 6 figures
Lab Management App
Over $1M in new revenue per year
Key findings
- NC State, a land grant university, has delivered non-credit courses to the citizens of North Carolina for over 150 years, now processing over 500,000 course registrations per year
- The team has built REPORTER, a non-credit course registration app to streamline both registration and compliance for classes and seminars like Six Sigma and agricultural training, and a Lab Management solution that cuts administration time by 2/3rds
- One of NC State’s developers, Jordan Boyle, started as a student intern on the IT team studying Finance and is now among the most productive Mendix developers on the globe despite lacking a traditional programming background
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Developer Onboarding Time
5 months to 4 weeks
Re-starting Development
$10m spent on previous approach
Key findings
- Founded to provide IT services to the utility industry, Avertra found over time that utilities share processes that would be best served by SaaS products
- After spending over $10 million on its previous approach to building SaaS products, Avertra chose Mendix to re-start development
- With low-code, Avertra has significantly reduced its product delivery and developer onboarding time, while offering its customers best-of-breed architecture and services
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Won 1.2 Million Smart Meter Installations
End-to-end software solution from customer request to field installation
CASH-U App
Idea to MVP in 2 Days, lending price transparency to construction managers in the field
Key findings
- The Netherlands’ largest construction company, with 27,000 employees and over €7.4B of revenue, uses low-code to find new markets and ensure operational excellence
- Low-code supports BAM’s digital construction initiative – “building it before building it” by delivering supporting software for employees and contractors before shovels hit the dirt
- BAM Infra’s application portfolio supports a wide array of use cases, from winning installation contracts, to finding hundreds of thousands of euros in efficiencies, to innovation projects that seek to transform the way projects are run
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SACHA App
Quoted 3 years, £12mm to build; built with Mendix, 6 months, £250k
5/5 UK Care Quality Rating
Saga made top rating in all five UK Care Quality categories
Key findings
- The UK’s leading elder advocate expands from offering financial services, insurance, and travel, to offering high-quality home healthcare.
- Built SACHA, a caregiver-to-patient tool, automatically scheduling caregivers to patients, increasing scheduling efficiency by 10x.
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Channel Shift
Growth in online transactions from 2% to 50% in just three years
On Track to Deliver Target
Confident in hitting 75% of transactions online by 2020
Related Assets
Key findings
- Knowsley Council, a UK borough of 148,000 residents, was faced with over £100 million in central government cuts due to austerity, forcing the council to review the services it provides and how they are delivered
- The borough looked to Channel Shift; changing customer interaction channels from costly in-person and by-phone paradigms toward digital interactions to save costs, but found that with a 30% cut in IT staff, traditional development would be too resource-intensive
- By adopting low-code, and with strong product ownership from the Customer Services team, Knowsley Council was able to hit their 3-year channel shift target, reducing reliance on £9 in-person visits and £4 phone calls, in favor of £0.17 online interactions
Case Studies
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