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Customer Stories
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Featured
End-to-End Nursing Home Management Portal Automates & Improves Resident Care
Eisenstein Flaherty digitizes nursing home consulting practices with low-code to deliver high-quality, compliant care
REGULATORY COMPLIANCE PLATFORM
Captures and digitizes 100+ years combined experience into a web-based portal
CENTRALIZED FACILITY MANAGEMENT
Democratizes and centralizes tribal knowledge of nursing home management
Key findings
- The Eisenstein Flaherty team has deep experience in efficiently running nursing homes, and looked to building an online version of their consulting practice. After discovering that white-label solutions didn’t fit their needs, they turned to Mendix to custom build a solution.
- Eisenstein Flaherty used low-code to digitize nursing home consulting practices to deliver high-quality, compliant care that is based on over 100+ years of combined experience.
- The team worked with Mendix Expert Services to build EF Ally, a web-based healthcare solution that provides compliance standardization and operational management services.
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Featured
Future-Proofing Critical Field Service Operations
Mammoet rebuilds a mission-critical field service application, improving end-user experience and long-term architectural fit
Project tasks processed monthly
5,000+
A more self-sufficient IT architecture
Reduced dependencies on 3rd party systems
Key findings
- The Mammoet Task Application (MTA) originally built in Java was reaching end-of-life due to out of service integrations, presenting usability challenges for crane operators in the field
- Mammoet’s IT team leveraged low-code to rebuild the application, as it met their key criteria to be fully native and not disrupt the end-user experience
- The new MTA supports 700 users and has contributed to Mammoet’s long-term architectural strategy by seamlessly integrating with both SAP and Microsoft Intune, while also reducing dependency on third-party systems
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Featured
Capitalizing on Customer Experience
Rabobank IDB Delivers Web and Native Mobile Banking Experiences
Customers Supported
500,000
App Store Rating
4.7 Stars
Key findings
- Facing tight budgets and a shortage of development talent, the Rabobank IDB team was able to build 3 significant customer touchpoints – their mobile app, customer onboarding, and online banking – with an interchangeable team of only 3-5 engineers at a given time using Mendix.
- Rabobank IDB made significant improvements to their customer onboarding and accessibility by digitalizing identity verification and building their mobile banking application with offline, 4G, 5G, and Wi-Fi accessibility.
- The application currently has high marks in both the Android and iOS app stores, and with an ongoing focus on customer satisfaction and retention the team can now react to user feedback and quickly publish new and improved versions.
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Featured
The Logistics of Digital Transformation
PostNL Delivers New Business Models with Low-Code
Parcels Processed by New System
1.1 million per day
Two-year Backlog
Cleared in just two quarters
Key findings
- PostNL is the national postal carrier of the Netherlands, serving 17 million customers and delivering an average of 8.1 million letters and 1.1 million parcels per day.
- Anticipating a massive increase in demand for parcel deliveries due to the growth of e-Commerce, the IT team at PostNL sought to replace a legacy order management system architected for a peak of 600,000 parcels per day.
- Working through a two-year backlog in just two quarters, PostNL and Mendix partner Cape Groep created an order management system comprised of 64 microservices to guide every parcel through sorting centers, now processing 1.1 million parcels per day, and providing 4.5 million customers with the delivery information they need.
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Featured
Paving the Way to ROI
Automotive manufacturer drivers major results in minor time.
eCR Application
Reduces budget request processing time from hours to minutes
Citizen Development
“Maker Club” supports business employees as they build their own apps
Key findings
- Continental is a global leader in automotive technology. Their 241,000+ global employees drive €44.5 billion in annual sales across tire, electronics, engine component, and software products.
- Facing an array of legacy applications reaching end-of-life, the Finance IT team sought a modern platform to modernize this landscape, and to ultimately enable business teams across Continental to build their own applications.
- Among Continental’s 11 applications is Electronic Capital Request (eCR), a 300-story project delivered in 12 weeks, rather than one year, supporting 10,000 global users as they process budget requests and approvals.
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Featured
Crowdfunding Grows Up
Collin Crowdfund Defines What Good Looks Like in an Emerging Investment Category
Development Time
End-to-end lending platform created in just five months
Platform Success
€235,354,500 in loans placed
Key findings
- Founded by two veterans of banking, Collin Crowdfund was created to support Dutch entrepreneurs with funding, and investors with an intriguing, well-vetted investment opportunity.
- The Collin Crowdfund platform is comprehensive, a fit-for-purpose application that provides both end-to-end automated support for entrepreneurs and their funding needs, and a one-stop-shop portal for individuals to vet and invest in these opportunities.
- 99.5% of loans placed on the Collin Crowdfund platform are fully funded, to the tune of €235,354,500 since the company’s inception.
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Featured
Dubai Digitalizes an Analog Avalanche
The Municipality digitizes over 250 services in just a few months.
Smart Office Application
Digitized services for 36 departments and 13,000 employees
Services Portal
One-stop-shop for government services, visited by 1.5 million people per month
Key findings
- The Municipality of Dubai, a global crossroads with over 3.3 million residents, was faced with a mandate from their government to eliminate all paper-based government transactions by 2021.
- The municipality’s team, supported by a partner, digitized 250 paper-based services in just 3 months, integrating services like a rules engine, digital signature, and even Amazon Alexa, used by 36 departments and over 13,000 municipal employees.
- Also created by the team was a municipal services portal, a “single pane of glass” by which the municipality’s citizens and businesses could transact business with their government, bearing over 1.5 million page views per month.
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Featured
Banking on Agility
Business Development Bank of Canada Lends Entrepreneurial Spirit to Loans Process
Development Time
30 months with C# vs. 8 months with Low-code
Loan Processing Time
Now as low as 20 to 30 minutes
Key findings
- Founded to make Canada the best place in the world to start a business, BDC aimed to modernize its core to better support entrepreneurs
- Despite over 100 integration points, and a highly mission-critical use case, the Core Lending System was developed alongside the business in just 8 months
- With a new agile way of working successfully adopted, the team continually enhances their lending core, alongside building tools that help Canadian entrepreneurs build more productive, successful businesses
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Featured
Stem the Capitol Spend Hemorrhage
Kermit PPI Saves Hospitals 30% on Implantable Medical Devices
Hospital Savings
Average of 30%, as high as $15mm/yr
Kermit Development Time
9 months with only 1 developer
Key findings
- Founded by former medical device salespeople, Kermit was founded to return the balance of power to hospitals, initially providing consulting to help hospitals cope with out-of-control and opaque spending, followed by a software product to make these savings “stick”
- Kermit is the industry’s first software product to enforce evidence-based financial controls for physician preferred item spend
- Initially anticipated to take 12 months and 10 developers to create, Kermit was developed in 9 months with just one developer, now delivering multi-million-dollar savings to the hospitals that adopt it
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Featured
Nothing Wasteful
SUEZ Drives 6-figure Increase in Business with e-Commerce on Low-code
New Business Generated
£500k in net new revenue in 3 months after pricing tool launch
Customer Acquisition Costs
Divided by five when shifted to digital interactions
Key findings
- SUEZ, among the world’s largest water, electricity, and waste management companies, sought to offer its UK customers modern digital experiences and give its business the means to eliminate wasteful processes
- A key initiative for SUEZ was to enable e-commerce, transitioning its customer interactions to digital channels that supported both the retention of key enterprise accounts and the acquisition of smaller accounts, previously acquired through door-to-door sales
- Ultimately, SUEZ were able to deliver a fully integrated e-commerce portal for waste management services quotes in just three months, delivering £500k in new business in its first three months at 1/5th of the customer acquisition cost
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Featured
Zurich Changed the Way They Built Apps
New customer-centric apps helped them cut costs and tap into new markets.
Terrorism Data Capture App
£280,000 in efficiency savings per year through integration and process improvement
FaceQuote App
Built in 7 days, transforms over 63,000 selfies per year into life insurance quotes
Key findings
- Zurich Insurance, a 146-year-old insurance company, turns to agile development and low-code to execute on its three strategic goals: customer centricity, simplification, and innovation
- The DevOps Team at Zurich is partially staffed with former Business Analysts – developers with a keen awareness of business requirements, but little to no traditional coding expertise
- By embracing strong product ownership from the business to ensure first-time-right solutions, and by using low-code to develop their solutions, Zurich is realizing multiple million pounds of business value per year from its app portfolio
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Featured
An Engine of Economic Growth
NC State Uses Low-code Development to Deliver 500,000 Non-credit Course Registrations per Year
REPORTER App
Customized COTS – Quoted 5 years, $8M Built on Mendix – 6 months, 6 figures
Lab Management App
Over $1M in new revenue per year
Key findings
- NC State, a land grant university, has delivered non-credit courses to the citizens of North Carolina for over 150 years, now processing over 500,000 course registrations per year
- The team has built REPORTER, a non-credit course registration app to streamline both registration and compliance for classes and seminars like Six Sigma and agricultural training, and a Lab Management solution that cuts administration time by 2/3rds
- One of NC State’s developers, Jordan Boyle, started as a student intern on the IT team studying Finance and is now among the most productive Mendix developers on the globe despite lacking a traditional programming background
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Featured
Bringing Stories to Life
Solomon Group Delivers Innovation and Differentiation with the Power of Low-code Development
Single-day Ticket Sales
$700,000 increase with IoT Turnstiles
Venue Capacity
50% Increase with Attendee Transparency
Key findings
- New Orleans-based Solomon Group is an entertainment production company, specializing in large events like the NCAA Playoff Kickoff and the Essence Festival
- Already an industry leader in event management tasks like lighting, sound, and ticketing, Solomon Group added custom development to further differentiate itself in the market
- Using Mendix, Solomon Group delivers fit-for-purpose apps that increase their clients’ ticket sales, manage vendors, please VIPs, and improve event navigation
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Featured
The Disrupted Becomes the Disruptor
Multi-billion-euro Construction Company Transforms Itself into a Digital Native
Won 1.2 Million Smart Meter Installations
End-to-end software solution from customer request to field installation
CASH-U App
Idea to MVP in 2 Days, lending price transparency to construction managers in the field
Key findings
- The Netherlands’ largest construction company, with 27,000 employees and over €7.4B of revenue, uses low-code to find new markets and ensure operational excellence
- Low-code supports BAM’s digital construction initiative – “building it before building it” by delivering supporting software for employees and contractors before shovels hit the dirt
- BAM Infra’s application portfolio supports a wide array of use cases, from winning installation contracts, to finding hundreds of thousands of euros in efficiencies, to innovation projects that seek to transform the way projects are run
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Featured
On-demand Utilities
Development Firm Re-energizes Utility Industry with Low-code SaaS Products
Developer Onboarding Time
5 months to 4 weeks
Re-starting Development
$10m spent on previous approach
Key findings
- Founded to provide IT services to the utility industry, Avertra found over time that utilities share processes that would be best served by SaaS products
- After spending over $10 million on its previous approach to building SaaS products, Avertra chose Mendix to re-start development
- With low-code, Avertra has significantly reduced its product delivery and developer onboarding time, while offering its customers best-of-breed architecture and services
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Featured
Quality Engagement
Local Government Uses Low-code to Respond to Budget Cuts While Improving Service
Channel Shift
Growth in online transactions from 2% to 50% in just three years
On Track to Deliver Target
Confident in hitting 75% of transactions online by 2020
Key findings
- Knowsley Council, a UK borough of 148,000 residents, was faced with over £100 million in central government cuts due to austerity, forcing the council to review the services it provides and how they are delivered
- The borough looked to Channel Shift; changing customer interaction channels from costly in-person and by-phone paradigms toward digital interactions to save costs, but found that with a 30% cut in IT staff, traditional development would be too resource-intensive
- By adopting low-code, and with strong product ownership from the Customer Services team, Knowsley Council was able to hit their 3-year channel shift target, reducing reliance on £9 in-person visits and £4 phone calls, in favor of £0.17 online interactions
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Featured
A Healthy Outlook
Saga Healthcare Disrupts Established Homecare Market with a Low-code Platform
SACHA App
Quoted 3 years, £12mm to build; built with Mendix, 6 months, £250k
5/5 UK Care Quality Rating
Saga made top rating in all five UK Care Quality categories
Key findings
- The UK’s leading elder advocate expands from offering financial services, insurance, and travel, to offering high-quality home healthcare.
- Built SACHA, a caregiver-to-patient tool, automatically scheduling caregivers to patients, increasing scheduling efficiency by 10x.
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Customer Story
Personalized mobile application maximizes customer production and profit
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Customer Story
In Case You Missed It: How PostNL is Becoming a Tech-driven Logistical Company with Mendix
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Customer Story
In Case You Missed It: Mendix Native Mobile Empowers Workforce at Schiphol Airport