Order Form Definitions
All capitalized terms used in an Order Form that are not otherwise defined therein or in the applicable Master Services Agreement (“MSA”), shall have the meaning shown below.
Standard Package
comes with platform features (collaborative low-code /no-code development, and project dashboard), ops dashboard, IDP integration, standard support plan (9/5), and up to 4 App Environments per App (includes 1 development environment running locally on developer machine). Where Apps are deployed on Mendix Cloud, data tenancy is dedicated, and vertical scalability covers XS to XL Cloud Resource Pack sizes.
Premium Package
comes with platform features (collaborative low-code /no-code development, project dashboard, and private AppStore), ops dashboard, IDP integration, advanced infra control, premium support plan (24/7), and flexible App Environments per App. Where Apps are deployed on Mendix Cloud, data tenancy is dedicated, and vertical scalability covers S to XXL Cloud Resource Pack sizes.
Premium Plus Package
comes with platform features (collaborative low-code /no-code development, project dashboard, private AppStore, and CoE dashboard), ops dashboard, IDP integration, advanced infra control, premium support plan (24/7), and flexible App Environments per App. Where Apps are deployed on Mendix Cloud, data tenancy is dedicated, and vertical scalability covers S to XXL Cloud Resource Pack sizes.
Application or App
means the software application, for which the Application Model has been created by Customer or per Customer’s instructions and requirements by a third party, making use of the Mendix Platform and has been deployed into an App Environment for test, acceptance or production – either in Mendix Cloud, Mendix Cloud Dedicated (Mendix Cloud Foundry Cluster), Mendix for Private Cloud or Server-based Deployment and Mendix for SAP BTP Deployment (the available “Deployment Scenarios”).
App Environment
Apps can be deployed to one or multiple App Environments for example in test, acceptance and production; types of environments are interchangeable. The number of Apps stated on the Order Form or counted towards the subscription entitlement refers to the maximum number of production App Environments.
Named User
equals an Application User, means an individual authorized by Customer to have access to Customer’s Applications with unique login credentials which can be used to identify one specific individual, as well as any external system that accesses or is accessed by the Application. The subscription details in the Order set forth the Entitlements related to Application Users and applicable fees.
Internal User
means a Named User who is an employee or contractor of Customer or an affiliated company within the group of companies or conglomerate to which Customer belongs.
External User
means a Named User who is not an employee or contractor of Customer or an affiliated company within the group of companies or conglomerate to which Customer belongs, and is designated as an External User in Mendix Platform.
Cloud Tokens
Cloud Token means a virtual token that can be consumed on the Mendix Platform.
“Token” means a pre-paid unit which an Authorized User can temporarily convert into a license to access and use certain pre-defined software functionalities, applications and/or modules. The specific functionalities, applications and modules that can be accessed and the quantity of Tokens required are described in the Documentation. When Tokens are applied by an Authorized User, those Tokens will not be available until the Authorized User ceases to use the functionalities, applications or modules which have been accessed.
“Cloud Tokens” means a Token that can be used in the Mendix Platform to consume Cloud Resources e.g. Cloud Resource Packs based on the Token count as per the Documentation.
Deployment Scenarios explained:
- Mendix Cloud: (use our cloud) deploy Apps on the public cloud operated by Mendix.
- Mendix for Private Cloud: (bring your own cloud) deploy Apps on a Kubernetes-based (virtual) private cloud operated by Customer.
- Mendix Cloud Dedicated (Mendix Cloud Foundry Cluster): (get our cloud) deploy apps on Mendix Cloud running in Customer’s AWS VPC operated by Mendix. Note: cloud resources to be separately furnished by Customer through its own AWS contract.
- Mendix for Server-based Deployment: (bring your own infrastructure) deploy Apps on Windows or Linux servers / VMs / Docker containers operated by Customer. Note: this refers to the server-based deployment of the Mendix runtime engine on-premises; development services like the Mendix Portal, Mendix Studio, AppStore and Team Server are provided as a hosted solution.
- Mendix for SAP BTP Deployment: (Use SAP’s Cloud) Deploy apps on SAP Business Technology Platform (BTP) operated by SAP.
Advanced Audit Trail App Service
Advanced Audit Trail App Service allows to trace changes, use infinitely scalable and fully-indexed data search. Once configured, the system automatically creates audit snapshots of objects to store in an audit trail. This audit trail is sent to a long-term data storage within the Mendix Cloud infrastructure, and therefore supports complex search queries and won’t affect the performance of the Mendix Operational Database.
Mendix Cloud Advanced Audit Trail Resource Packs S M L Cloud Characteristics Diskspace (GB) 150 750 1,500 Max Apps no limit no limit no limit Kafka Cores 3 x 2 3 x 2 3 x 2 Kafka Memory 3 x 4 GB 3 x 4 GB 3 x 4 GB Elasticsearch Cores Yes Yes Yes ElasticSearch Memory 4 GB 16 GB 16 GB Kibana Dashboards Yes Yes Yes Data Processors 4 4 4 Pro-Active Monitoring Yes Yes Yes Backups Yes Yes Yes
Audit Trial
the Audit Trail module creates a log history for the changes made to objects in any Mendix application.
Application Performance Diagnostics (APD)
Application Performance Diagnostics (APD) is a tool that helps to analyze performance issues and runtime behavior.
Cloud Event Broker
Cloud Event Broker is a highly available Event Broker designed to deliver Business Events between Mendix applications. It enables the modelling of Mendix applications that respond in near real-time to events in your organization.
Event Broker Resource Pack S L Event Broker Characteristics Dedicated Broker included included Replicated Storage included included Dashboard included included Automatic App Configuration included included Spaces Management included included Bursting Support - included Event Broker Resources Broker Instances 3 3 Broker vCPU 2 2 Memory 2 GB 8 GB File storage 10 GB 50 GB
Quality and Security Management (QSM)
Quality and Security Management (QSM) Cloud service developed by Mendix and the Software Improvement Group (SIG). QSM provides insight in quality and security of Mendix applications based on static analysis of application models.
Memo QSM Measurement Results is available here.
File and Database Storage
Fixed capacity units which can be allocated towards file or database storage in Mendix Cloud; each unit is provided with the corresponding back-up storage.
Cloud Resource Pack
means a standardized configuration of Mendix Cloud resources upon which an App Environment can be deployed in Mendix Cloud. Available Cloud Resources Packs are:
Cloud Resource Pack XS S M L XL XXL XXXL XXXXL Cloud Characteristics: Automated back-up included included included included included included included included Configuration control included included included included included included included included Uptime guarantee 99.95% 99.95% 99.95% 99.95% 99.95% 99.95% 99.95% 99.95% Computing Resources: Mx Memory 1 GB 2 GB 4 GB 8 GB 16 GB 32 GB 64 GB 128 GB Mx vCPU 0,25 0,5 1 2 4 8 16 32 DB Memory 1 GB 2 GB 4 GB 8 GB 16 GB 32 GB 64 GB 128 GB DB vCPU 2 2 2 2 4 4 8 16 DB Storage 5 GB 10 GB 20 GB 40 GB 80 GB 160 GB 320 GB 640 GB File Storage 10 GB 20 GB 40 GB 80 GB 160 GB 320 GB 640 GB 1280 GB Network unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited Encryption at rest included included included included included included included included
Cloud Resource Pack S M L XL XXL XXXL XXXXL Cloud Characteristics: included included included included included included included Automated back-up included included included included included included included Cconfiguration control included included included included included included included Uptime guarantee 99.95% 99.95% 99.95% 99.95% 99.95% 99,95% 99,95% Computing Resources: Mx Memory 2 GB 4 GB 8 GB 16 GB 32 GB 64 GB 128 GB Mx vCPU 0.5 1 2 4 8 16 32 DB Memory 2 GB 4 GB 8 GB 16 GB 32 GB 64 GB 128 GB DB vCPU 2 2 2 4 4 8 16 DB Storage 10 GB 20 GB 40 GB 80 GB 160 GB 320 GB 640 GB File Storage 20 GB 40 GB 80 GB 160 GB 320 GB 640 GB 1280 GB Network unlimited unlimited unlimited unlimited unlimited unlimited unlimited Encryption at rest included included included included included included included Fallback included included included included included included included
Cloud Resource Pack XL XXL XXXL XXXXL Cloud Characteristics: included included included included Automated back-up included included included included Configuration control included included included included Uptime guarantee 99.95% 99.95% 99,95% 99,95% Computing Resources: Mx Memory 16 GB 32 GB 64 GB 128 GB Mx vCPU 4 8 16 32 DB Memory 16 GB 32 GB 64 GB 128 GB DB vCPU 4 4 8 16 DB Storage 80 GB 160 GB 320 GB 640 GB File Storage 160 GB 320 GB 640 GB 1280 GB Network unlimited unlimited unlimited unlimited Encryption at rest included included included included Fallback included included included included Multi-region failover included included included included
Legacy Products
The legacy products listed below are still being used but are not available to new customers.
Legacy App Containers and Cloud Resource Packs
Cloud Resource Pack S M L XL Mendix Environment 1 1 1 1 Mx Memory 2 GB 4 GB 8 GB 16 GB Mx vCPU 0.5-1 core 1-2 cores 2-4 cores 4-8 cores DB Memory 2 GB 4 GB 8 GB 16 GB DB CPU 1 core (2 vCPU) 1 core (2 vCPU) 1 core (2 vCPU) 2 core (4 vCPU) DB Storage 10 GB 20 GB 40 GB 80 GB File Storage 20 GB 40 GB 80 GB 160 GB Backup included included included included Network unlimited unlimited unlimited unlimited Encryption at rest included included included included
App Container
means a standardized configuration of Mendix cloud resources upon which an App Environment can be deployed in the Mendix Cloud. Please refer to the below tables of App Container sizes.
App Container Small Medium Large XL XXL Mx RAM 1 GB 2 GB 4 GB 8 GB 16 GB DB CPU 0.5 core 1 core 2 cores 2 cores 4 cores DB RAM 1 GB 2 GB 4 GB 8 GB 16 GB DB Storage 5 GB 10 GB 20 GB 40 GB 80 GB File Storage 5 GB 10 GB 20 GB 40 GB 80 GB Backup 10 GB 20 GB 40 GB 80 GB 160 GB Network Unlimited Unlimited Unlimited Unlimited Unlimited
App Container Strato Meso (+) Iono (++) Magneto (+++) Mx RAM 2 GB 2 GB 8 GB 16 GB DB CPU 0.5 core 2 cores 2 cores 4 cores DB RAM 1 GB 8 GB 8 GB 16 GB DB Storage 5 GB 20 GB 20 GB 80 GB File Storage 20 GB 20 GB 80 GB 320 GB Backup 25 GB 40 GB 100 GB 400 GB Network Unlimited Unlimited Unlimited Unlimited Encryption at rest No Yes Yes Yes
Legacy Users
Anonymous User
means an individual authorized by Licensee to access the App without unique login credentials, as well as any external system that accesses or is accessed by the App.
Any App User
means a Named User or Anonymous User which has access to any or all Apps on the App Platform under one account where a login by the same Named User from multiple devices is counted as one user. Any App Users are defined as users that are accessing Apps, deployed on the App Platform within a given calendar day as well as any external system that accesses or is accessed by the App. Calendar days are determined by the time zone of the platform license. There is no limit to the actual Named Users.
Concurrent User
means the total number of users (Named and Anonymous) that simultaneously access a specific App.
Named User
means an individual authorized by Customer to access one or multiple Apps with unique login credentials which can be used to identify one specific individual, as well as any external system that accesses or is accessed by the App.
Light User
means a Named User who accesses one (1) or multiple Apps on average once per week (or less) as measured over a quarterly period. If the number of Light Users exceeds the number included in the subscription, Mendix reserves the right to charge for overage.
Regular User
means a Named User with no restriction on number of logins.
Internal User
means a Named User who is an employee or contractor of the organization subscribing to Mendix, and/or a Named User who is not an employee or contractor of the organization subscribing to Mendix but frequently accesses one or multiple Apps.
External User
means a Named User who is not an employee or contractor of the organization subscribing to Mendix, and incidentally uses one or multiple Apps running in a production App Environment. Incidental use means that the user logs in no more than once a week for a maximum of thirty (30) minutes. Internal Users can be converted to External Users at a ratio of 1:10.
Application Test Suite (ATS)
Application Test Suite (ATS) is a suite of tools for embedding (automated) testing into the application lifecycle. These tools are built by CLEVR in Mendix on top of Selenium.