All capitalized terms used in an Order Form that are not otherwise defined therein or in the applicable Master Services Agreement (“MSA”), shall have the meaning shown below.

Standard Package

comes with platform features (collaborative low-code /no-code development, and project dashboard), ops dashboard, IDP integration, standard support plan (9/5), and up to 4 App Environments per App (includes 1 development environment running locally on developer machine). Where Apps are deployed on Mendix Cloud, data tenancy is dedicated, and vertical scalability covers XS to XL Cloud Resource Pack sizes.

Premium Package

comes with platform features (collaborative low-code /no-code development, project dashboard, and private AppStore), ops dashboard, IDP integration, advanced infra control, premium support plan (24/7), and flexible App Environments per App. Where Apps are deployed on Mendix Cloud, data tenancy is dedicated, and vertical scalability covers S to XXL Cloud Resource Pack sizes.

Premium Plus Package

comes with platform features (collaborative low-code /no-code development, project dashboard, private AppStore, and CoE dashboard), ops dashboard, IDP integration, advanced infra control, premium support plan (24/7), and flexible App Environments per App. Where Apps are deployed on Mendix Cloud, data tenancy is dedicated, and vertical scalability covers S to XXL Cloud Resource Pack sizes.

Application or App

means the software application, for which the Application Model has been created by Customer or per Customer’s instructions and requirements by a third party, making use of the Mendix Platform and has been deployed into an App Environment for test, acceptance or production – either in Mendix Cloud, Mendix Cloud Dedicated (Mendix Cloud Foundry Cluster), Mendix for Private Cloud or Server-based Deployment and Mendix for SAP BTP Deployment (the available “Deployment Scenarios”).

App Environment

Apps can be deployed to one or multiple App Environments for example in test, acceptance and production; types of environments are interchangeable. The number of Apps stated on the Order Form or counted towards the subscription entitlement refers to the maximum number of production App Environments.

Named User

means an individual authorized by Customer to access one or multiple Apps with unique login credentials which can be used to identify one specific individual, as well as any external system that accesses or is accessed by the App. Named User types follow the Mendix Platform subscription plan, and can be Internal Users, External Users, or a combination of Internal and External Users, as set forth in the Order Form. A Named User’s entitlement to access and use Apps may be re-assigned from one Named User to another Named User over time, but not so frequently as to enable sharing of the entitlement by multiple individuals. Mendix reserves the right to verify the number and type of Named Users against the entitlements (e.g. by means of validation of user name and email address against Customer’s email domain names) and to embed reporting and/or measurement mechanisms.

Internal User

means a Named User who is an employee or contractor of Customer.

External User

means a Named User who is not an employee or contractor of Customer, and is designated as an External User in Mendix Platform.

Cloud Credits

Cloud credits means virtual credits that can be spent on the Mendix Platform to purchase cloud resource packs. 

Deployment Scenarios explained:

• Mendix Cloud: (use our cloud) deploy Apps on the public cloud operated by Mendix. 
• Mendix for Private Cloud: (bring your own cloud) deploy Apps on a Kubernetes-based (virtual) private cloud operated by Customer. 
• Mendix Cloud Dedicated (Mendix Cloud Foundry Cluster): (get our cloud) deploy apps on Mendix Cloud running in Customer’s AWS VPC operated by Mendix. Note: cloud resources to be separately furnished by Customer through its own AWS contract.
• Mendix for Server-based Deployment: (bring your own infrastructure) deploy Apps on Windows or Linux servers / VMs / Docker containers operated by Customer. Note: this refers to the server-based deployment of the Mendix runtime engine on-premises; development services like the Developer Portal, Mendix Studio, AppStore and Team Server are provided as a hosted solution.
• Mendix for SAP BTP Deployment: (Use SAP’s Cloud) Deploy apps on SAP Business Technology Platform (BTP) operated by SAP.

Advanced Audit Trail App Service

Advanced Audit Trail App Service allows to trace changes, use infinitely scalable and fully-indexed data search. Once configured, the system automatically creates audit snapshots of objects to store in an audit trail. This audit trail is sent to a long-term data storage within the Mendix Cloud infrastructure, and therefore supports complex search queries and won’t affect the performance of the Mendix Operational Database.

Audit Trial

the Audit Trail module creates a log history for the changes made to objects in any Mendix application. 

Application Performance Diagnostics (APD)

Application Performance Diagnostics (APD) is a tool that helps to analyze performance issues and runtime behavior. 

Cloud Event Broker

Cloud Event Broker is a highly available Event Broker designed to deliver Business Events between Mendix applications. It enables the modelling of Mendix applications that respond in near real-time to events in your organization.

 

Quality and Security Management (QSM)

Quality and Security Management (QSM) Cloud service developed by Mendix and the Software Improvement Group (SIG). QSM provides insight in quality and security of Mendix applications based on static analysis of application models. 

File and Database Storage

Fixed capacity units which can be allocated towards file or database storage in Mendix Cloud; each unit is provided with the corresponding back-up storage.

Cloud Resource Pack

means a standardized configuration of Mendix Cloud resources upon which an App Environment can be deployed in Mendix Cloud. Available Cloud Resources Packs are:

Legacy Products

The legacy products listed below are still being used but are not available to new customers.

 

Legacy App Containers and Cloud Resource Packs

App Container

means a standardized configuration of Mendix cloud resources upon which an App Environment can be deployed in the Mendix Cloud. Please refer to the below tables of App Container sizes.

Legacy Users

 

Anonymous User

means an individual authorized by Licensee to access the App without unique login credentials, as well as any external system that accesses or is accessed by the App.

Any App User

means a Named User or Anonymous User which has access to any or all Apps on the App Platform under one account where a login by the same Named User from multiple devices is counted as one user. Any App Users are defined as users that are accessing Apps, deployed on the App Platform within a given calendar day as well as any external system that accesses or is accessed by the App. Calendar days are determined by the time zone of the platform license. There is no limit to the actual Named Users.

Concurrent User

means the total number of users (Named and Anonymous) that simultaneously access a specific App.

Named User

means an individual authorized by Customer to access one or multiple Apps with unique login credentials which can be used to identify one specific individual, as well as any external system that accesses or is accessed by the App.

Light User

means a Named User who accesses one (1) or multiple Apps on average once per week (or less) as measured over a quarterly period. If the number of Light Users exceeds the number included in the subscription, Mendix reserves the right to charge for overage.

Regular User

means a Named User with no restriction on number of logins.

Internal User

means a Named User who is an employee or contractor of the organization subscribing to Mendix, and/or a Named User who is not an employee or contractor of the organization subscribing to Mendix but frequently accesses one or multiple Apps.

External User

means a Named User who is not an employee or contractor of the organization subscribing to Mendix, and incidentally uses one or multiple Apps running in a production App Environment. Incidental use means that the user logs in no more than once a week for a maximum of thirty (30) minutes. Internal Users can be converted to External Users at a ratio of 1:10.

Application Test Suite (ATS)

Application Test Suite (ATS) is a suite of tools for embedding (automated) testing into the application lifecycle. These tools are built by CLEVR in Mendix on top of Selenium.