Maia | Siemens | Mendix

This document outlines the data storage policies and practices for Maia (hereafter referred to as “Maia”). As a user-focused chat application, Maia is committed to maintaining a secure and responsible environment for data management

1. Data Usage

Maia does not utilize any customer-specific, or company-specific information in its operations. Maia will use entered information/data and customer project specific context to only fulfill the users request. The application functions solely on the basis of data explicitly entered by users into the Maia interface. To uphold data privacy and security, users are strongly advised against the submission of any personal, sensitive, or confidential data within the chat environment.

2. Data Storage Location

Data entered into Maia is stored securely within the European Union, specifically in the ‘eu-west-1’ region hosted by Amazon Web Services (AWS) in Ireland. The choice of this location complies with regional data protection regulations and ensures that data residency requirements are met for EU-based users.

3. Test Environment

Maia maintains a separate test environment that is located in London. This environment is used exclusively for development and testing purposes. It is important to note that while this environment is separate from the production environment hosted in Ireland, the same stringent data management and security practices are applied.

4. Data Security

Maia implements industry-standard security measures to protect the integrity and confidentiality of the data stored within its systems.

5. Data Privacy

Contact information of the Mendix Platform User, who uses MAIA, will be processed in MAIA to fulfill the User’s request. Siemens acts as controller for processing this contact information. See for more information on how this personal data is processed, refer to our privacy notice.

No personal data will be used to train the AI learning machine of MAIA and all personal contact information will be deleted immediately.

6. Use of AI Third Parties

For Maia, third-party AI services are used. See for more information on the use of AI third parties.

7. User Responsibility

Users are responsible for the data they choose to input into Maia. It is the user’s obligation to ensure that they do not input personal, sensitive, or confidential information into the chat system. Maia cannot be held liable for the data input by users against this advice.

See for more detailed information on user responsibility.

8. AI Transparency

Maia is an AI-powered assistant designed to support users with answering questions, generating content, and assisting with development and productivity tasks. While Maia is designed to provide helpful and relevant responses, AI-generated outputs may sometimes be inaccurate, outdated, incomplete, or unsuitable for a specific situation. Maia’s responses should therefore be considered as assistance and not as a definitive source of information.

Users are responsible for reviewing and, where appropriate independently verifying Maia’s output before relying on or using them in their work.  This is particularly important when outputs may influence legal, regulatory, financial, technical, security or other decisions with significant consequences. Maia supports human decision-making and does not replace professional expertise, human judgment, or the users’ responsibility for the outcome.