Customer Portal Software Improves Satisfaction
AZL handles the administration of more than 60 pension funds with more than 1 million participants. The group recognized that while their business model had historically focused on traditional operations, their customers’ preferences were changing. AZL needed to innovate its practices quickly to keep up with the market. To improve the exchange of information, they launched a new customer portal that could be adapted to each funds unique processes and data.
“Mendix’s development capabilities enable us to build a user-friendly portal in a very short time frame, while having the flexibility to adapt it to our funds’ needs and changing business requirements. We expect that our time-to-market with this portal will be significantly reduced, allowing us to better serve our pension participants and empower them with timely insight into their retirement.” Edward Heijkers, director of services at AZL
Hear from AZL to find out how they use Mendix’s customer portal software to extend their back-end system so that they can offer better customer service.