customer experience

Discover the characteristics of customer engagement apps, their unique development challenges and how a low-code platform helps address them.

Paul Theunissen from ITvisors explains the art of creating an omnichannel user experience. Read more to discover the themes of a good omnichannel strategy and the requirements for IT.

To increase loyalty, insurers must engage customers where they are, and think about the best ways to reach them based on the situation and context.

Responding to changing market conditions, CED created an innovative insurance business model in just three months.

Once insurers create self-service portals, they can leverage AI and cognitive services to automate customer interactions and further reduce operational costs.

Think big, start small, move fast. Create a self-service portal to deliver a quick win while building a foundation to experiment with new technologies.

Discover the state of insurance, how customer preferences are changing, and why customer experience should be central to insurers’ business strategy.

This article is written by Mendix World 2016 speaker, Kamales Lardi, a Digital Transformation strategist and author. The world we

Enabling stronger digital experiences is an essential component to meeting service and support expectations. Get inspiration from insurers on the path to digital transformation and find out how you can deliver similar successes.

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