Top Awards
This is your chance to take inspiration from some of the most exceptional applications of low-code development in market today. The finalists of this year’s Customer Impact Awards ranged from solutions which are optimizing the home buying and selling experience in the most competitive housing market the world has ever seen, to translating critical COVID-19 restrictions and updates into over 18 languages for European travelers. These stories display the breadth of what’s possible with low-code, so take a moment to learn more about the finalists and tune in for a Q&A with the winners at 9:50 am EST / 15:50 CEST on September 9.
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Market Impact
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Congratulations to
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With support from
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IntelliHubSC is a fast moving consumer goods (FMCG) industry solution for supply chain compliance, serving companies like Procter & Gamble and Johnson & Johnson.
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Each global consumer goods company configures and manages their own compliance process across their unique suppliers, even though these processes are virtually identical company to company.
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Working with the IntelliHubSC team, Jonathan Lamb at Kinetech took just 7 months to build a centralized solution that could easily manage a complex network of compliance requirements.
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They created a platform that enables brand owners to aggregate compliance data, ensuring a complete data set to ensure consumer safety. The platform adapts to changes in compliance requirements as suppliers change and new brands are introduced.
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IntelliHubSC’s users now have greater transparency, improved risk management, and access to supply chain data not yet available in the market. The platform has led to better alignment both within and among industry stakeholders.
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Innovation
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Congratulations to
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Washington Federal Bank is a retail and commercial bank based out of the US, operating more than 200 branches from the state of Washington to Texas.
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They needed to update their online banking portal, but white-label solutions lacked the functionality they needed. Retrofitting the white-label solutions was not an option.
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Dustin Hubbard, CTO at Washington Federal Bank, decided to move away from pre-built, cookie-cutter platforms and be in direct control of their clients’ digital experiences.
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Using low-code, Hubbard and his team rebuilt their online banking portal, including functionality to view account and transactions, bank transfers, and bill pay.
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Their customers get personalized experiences based on their identity and behaviors, providing functionality that the white-label solutions did not provide.
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Customer Experience
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Congratulations to
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Rabobank IDB is an online savings bank serving customers in Germany and Belgium. Given their online-first strategy, they can pass considerable savings to their customers.
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Great customer experiences are increasingly becoming a differentiator in banking, highlighting the importance of ‘meeting customers where they are’ – whether that be on their computer or their phone.
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Paul Kammerer recognized the need to build a mobile application for their customers. Working with Irene Ronner and Jeroen Kesteloo, Kammerer and his team built a mobile banking app using Mendix native mobile technology.
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Now, 500,000 customers who have trusted Rabobank IDB with billions in savings can access their accounts via a mobile app.
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The mobile app enables login and transaction signing using native device features like PIN code or biometrics, significantly improving customer satisfaction to the tune of a 4.7 rating in the Apple App Store.
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Digital Transformation
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Brighton & Hove City Council is a local city authority in South East England. They provide a full range of services for their citizens, from tax billing to waste disposal.
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Previously, these services required citizens to download and print forms to send to the Brighton & Hove City Council offices. Additionally, the systems that managed the services for the council were not connected.
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Trevor Lee, IT&D Service Manager, worked with the IT&D Digital Development & Data Teams to create a seamless digital experience for Brighton and Hove’s citizens to request city services.
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They built “MyAccount,” a platform that provides residents access to a single login to view and transact with all council services online, without having to re-enter their information for each transaction.
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Residents can now engage with the Brighton & Hove City Council in a centralized portal, rather than having to search for the relevant services and fill out the right documents.
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Digital Transformation
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Congratulations to
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Medtronic is a medical device company that operates in 140 countries and employs over 105,000 people, with revenue of more than $30 billion.
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As an international organization, they are required to comply with regulations within each country they sell to, creating complex network requirements that includes manual work from multiple people throughout their regulatory teams.
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The Program Manager at Medtronic worked with their team to identify areas to digitally transform their business to increase speed, efficiency, and accuracy of compliance-related tasks.
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In just 3 months they created their Product Shipment Release Authorization (PSRA) Process on the Mendix platform, which automates tasks that ensure regulatory requirements have been met before shipping medical devices to customers all over the world.
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Form completion is now 50% faster, with processing time 30% faster due to the elimination of manual work. Additionally, there has been a substantial increase in user satisfaction among the regulatory teams.
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Digital Workplace
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Congratulations to
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Nederlandse Spoorwegen (NS), or in English, Dutch Railways, is a Dutch state-owned company and main passenger railways operator in the Netherlands that transports over 1.3 million passengers per day.
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Scheduled maintenance work is required to keep trains running smoothly. NS had a previous solution that was not capable of providing a central platform to view relevant information about planned railroad maintenance.
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Working with a multidisciplinary DevOps team at NS, Mendix Developer Eline Bijkerk helped develop their new platform in just 6 months.
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The new tool provides employees with a central platform to help them prepare for scheduled maintenance, as well as support the staff when the actual maintenance takes place across their 6,800 km of tracks.
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NS personnel can now find maintenance information within a single, user-friendly app. The team has also automated repetitive tasks, helping employees to focus on more impactful work that helps passengers ride safely to their destinations.
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