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Mendix Privacy Policy

Through the Mendix web sites and applications (“Mendix Sites”) and services we will process certain data, this could be privacy-sensitive or personal data. We value your privacy and observe due care in processing and protecting your personal data. This Privacy Policy applies to your use of the Mendix Sites and services as detailed below, and covers what we collect and how we use, disclose, transfer and store your information. We recommend that you read it carefully.

By voluntarily using the Mendix Sites and services, and/or providing data or other information via the Mendix Sites and services, you are indicating your consent to this Privacy Policy and agreement to be bound by its terms.

You may submit inquiries regarding personal data protection, privacy and security matters to Mendix, Gedempte Zalmhaven 4K, 3011 BT Rotterdam, the Netherlands, T +31 10 276 0434, support@mendix.com.

The scope of this Privacy Policy includes the collection of your personal data through:

  • the website available at www.mendix.com, and other web sites form which you are accessing this Privacy Policy (e.g. Community Portal, Documentation pages, Developer Account pages);
  • our social media pages located at [include the URLs for all of our company social media pages on LinkedIn, Google+, Instagram, etc.] (collectively, our “Social Media Pages”); and
  • HTML-formatted email messages and polls that we send to you and that link to this Privacy Policy,

and applies to all visitors/users of the Mendix Sites and services, and our Social Media Pages.

Personal Data

You may visit the Mendix Sites anonymously. without telling us who you are and without revealing any information about yourself. There are times, however, when we may need certain personally identifiable information (“Personal Data”) from you.

You may choose to provide us with Personal Data (such as your name, email address and company name) through the Mendix Sites when you elect to register with Mendix in order to download our products or access premium content, or to make use of the Mendix Platform as community member or developer. When you provide Personal Data in order to register with Mendix, such Personal Data will be used in order to provide you with access to the requested products, services, content and/or information. We may also use the Personal Data to help us understand who is using our products and services and to help us manage business development activities. If you tell us that you do not want us to use this Personal Data as a basis for further contact with you, we will respect your wishes. Please click here to unsubscribe from future communications or if you would like to access your Mendix account and have it altered, corrected or disabled, or disconnected from your current company, or receive assistance with changes to your account which you cannot perform from your account page here, please contact Mendix Support at support@mendix.com to request access, portability, correction, erasure of your Personal Data.

We may collect your Personal Data:

  • When you contact us with your questions, comments, ideas, complaints, or communicate with Mendix (including when applying for employment with Mendix): we may collect various information, depending on the manner in which you contact us (e.g. if you send us an email, we will collect your email address; if you solicit for a job, we will collect your details as provided in your application) and the reason for contacting us. In any case, we will collect your contact details to be able to respond and further communicate with you.
  • When you subscribe to our newsletters and updates mailing list: we will collect your first and last names and your email address if you wish to subscribe to our newsletters and updates.
  • When you submit a support ticket with Mendix: we will collect your first and last names and your contact details so we can respond to your report. You will also need to describe the problem that you have experienced with one of our services so we can take care of it. We strongly recommend you to not send us screenshots and/or attachments that contain production data of your applications, or any confidential or personal data, when you submit a support ticket with us.
  • When you visit the Mendix Sites: Mendix may also collect certain data from your computer and internet connection, including the IP address of your computer, the date and time you accessed our web sites, the internet address of web sites from which you link to the Mendix Sites, the computer technology you are using (such as laptop or tablet) and your movements and preferences on the Mendix Sites. We also use cookies and similar technologies in compliance with our Cookie Policy, as well as data enrichtment services.
  • From other sources: we may receive your Personal Data from other sources, such as public databases, joint marketing partners, social media platforms, talent acquisition partners, from your co-workers and friends, as well as from other third parties.
  • Offline: we may collect your Personal Data from you offline, such as when you attend one of our events or visit our exhibition booths, or call our customer service representatives.

If you submit any Personal Data relating to other people to us in connection with our services or talent acquisition, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Newsletters & Updates

If you wish to subscribe to our newsletter and/or updates, we will use your name and email address to send the newsletter and/or updates to you. If you no longer wish to receive our newsletter and/or updates you may unsubscribe at any time by using the unsubscribe link located at the bottom of each newsletter or update communication, or visit our web site unsubscribe page.

Mendix Platform Invitations

If you choose to invite others to a Mendix Platform account or project within your organization, we will ask you for the other user’s email address. We will automatically send him/her an email inviting him/her to visit the Mendix sites to create their account or join your project. Mendix stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Invited users may contact us at support@mendix.com to request that we remove this information from our database.

Blog/Forum

If you use our blog, forum or AppStore on the Mendix Sites (e.g. Developer Portal, Community pages), you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these blogs and forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.

Statistical Information

We collect information from visits to the Mendix Sites to help us provide better customer experience, customer service and to make the Mendix Sites as user friendly and purposeful as possible. For example, we keep track of the domains from which people visit and we also measure visitor activity on the Mendix Sites. However, when we do so, we do so in ways that keep the information anonymous. Mendix may use this data to analyze trends and statistics and to help us provide better customer experience and customer service. None of the information described in this paragraph is reviewed at an individual level.

We reserve the right to collect, use and distribute aggregated information, analysis, statistics and other data generated by your use of the Mendix Platform, provided, however, that we shall not disclose any such data unless such data is in an anonymized, aggregated form that would not permit the identification of the data as associated with you.

Links to Other Web Sites

The Mendix Sites may contain links to other web sites. Mendix is not responsible for the privacy practices or the content of such web sites. The links from the Mendix Sites to other web sites do not imply that Mendix endorses or has reviewed the third party web sites. We suggest contacting the operators of those web sites directly for information on their privacy policies.

Our Use and Disclosure of Your Personal Data and Other Information

We may use your Personal Data:

  • to respond to your inquiries and fulfill your requests, such as to send you newsletters;
  • to send administrative information to you, for example, information regarding the services and changes to our terms, conditions and policies;
  • to allow you to participate in prize draws, competitions and promotional activities and to administer these activities (some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Data, so we suggest that you read these rules carefully);
  • to facilitate social sharing functionality;
  • to allow you to send messages to your connections through the services (by using this functionality, you are telling us that you are entitled to use and provide us with your connections’ names and email addresses);
  • for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving and modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities; and
  • as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal processes; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations and those of any of our affiliates; (f) to protect our rights, privacy, safety and property, and that of our affiliates, you and others; and (g) to allow us to pursue available remedies and limit the damages that we may sustain.

Mendix is not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

  • We may share your Personal Data with our subsidiaries, affiliates and other related companies for purposes consistent with this Privacy Policy.
  • Mendix, like many businesses, sometimes hires other companies to perform certain business-related functions, such as maintaining databases, web site hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing, processing payments, and other similar services. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
  • By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including, without limitation, our Social Media Pages) Please note that any information you post or disclose will become public information, and may be available to users of the Mendix Sites and services, and our Social Media Pages, and to the general public. We urge you to be very careful when deciding to disclose your Personal Data, or any other information.
  • To your connections associated with your social media account, to other web site users, as well as to your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your Mendix account or log into your Mendix account from your social media account. By connecting your Mendix account and your social media account, you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by the social media site’s privacy policy. If you do not want your Personal Data shared with other users or with your social media account provider, please do not connect your social media account with your Mendix account and do not participate in social sharing on the Mendix Sites and services.
  • In the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings) we may disclose your Personal Data to a third party.
  • As we believe to be necessary or appropriate we may also disclose your Personal Data to a third party: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal processes; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations and those of any of our affiliates; (f) to protect our rights, privacy, safety and property, and that of our affiliates, you and others; and (g) to allow us to pursue available remedies and limit the damages that we may sustain.

Security

Your Personal Data is treated as strictly confidential and we have taken appropriate technical and organizational security measures against loss and unlawful processing of such information.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please notify us immediately about the problem by contacting us.

Your Rights

If you would like to review, correct, update, suppress or delete your Personal Data that has been previously provided to us by you, you may contact us at: support@mendix.com. As noted above, you can also log into your profile setting on the Mendix Sites and view, change or replace your own profile data.

In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data that you have provided to us suppressed from our database and, if applicable, let us know what limitations you would like to put on our use of your Personal Data that you have provided to us. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes. There may also be residual information that will remain within our databases and other records, which will not be removed.

If you are a resident of California, under 18 and a registered user of our services, you may ask us to remove content or information that you have posted to the Mendix Sites by contacting us at: support@mendix.com. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.

Retention of Your Personal Data

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Transfer of Your Personal Data

Your Personal Data may be stored on servers located within the European Union, but may also be processed in any country where we have facilities or in which we engage service providers. By using the Mendix Sites and services you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than those of your country.

Changes to Our Policy

We may change our business and the Mendix Sites from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. We recommend that you review this Privacy Policy regularly, so that you remain informed of any changes. Your continued use of the Mendix Sites after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised policy.

This Privacy Policy was last updated on 18 May 2018.