Solving a Massive Knowledge Management and Scaling Problem in Service with the targenio Assistant Platform
Partner Vision
targenio enables industrial service organizations to build their own AI-powered digital assistants. Their goal is to automate the resolution of customer issues, support overworked specialists, and create a continuously improving knowledge base.
Mendix’s role: Mendix empowers targenio to rapidly implement customer-specific requirements using low-code tools, allowing the team to focus fully on delivering business functionalities for mechanical engineering services.
AI Strategy & Impact
targenio’s platform is designed for adaptability. Customers can integrate any AI model they require, making the solution inherently future-proof as technology evolves.
AI is embedded throughout the assistant platform to:
- Provide ad-hoc information and step-by-step guidance
- Narrow down issues and recommend solutions
- Measure automation levels to determine where human expertise remains essential
- Automatically capture expert knowledge
This approach enables up to 80% automation of service tasks, significantly reducing manual workload while improving both employee and customer experiences.
Rather than measuring AI as a standalone ROI category, targenio focuses on tangible outcomes: time savings, automated knowledge capture, and empowering subject-matter experts without reliance on internal IT.
The Challenge
Industrial service organizations face growing pressures: increasing service complexity, expert shortages, and critical knowledge that isn’t captured in systems.
Customers sought a platform that could:
- Scale with rapidly evolving AI innovation
- Combine automation, knowledge management, and learning at an enterprise level
- Deliver fast development without increasing operational overhead
Traditional development tools were unable to meet these requirements.
Why Mendix
After evaluating multiple platforms, targenio chose Mendix for its ability to support a modern, scalable SaaS solution.
Key reasons included:
- Cloud-native architecture
- Low-code tools aligned with targenio’s preferred development model
- Built-in monitoring and maintainability
- Extensive learning resources and community support
- Participation in the Mendix ISV Program, including early access to GenAI components and an assigned Mendix Technical Account Manager for technical support
Mendix enabled targenio to eliminate the need to manage servers, runtimes, or databases, allowing the team to focus on product innovation.
The Solution
targenio built its Assistant Platform on Mendix, supporting SaaS, private cloud, and on-premise deployments.
Core capabilities include:
- Modular, AI-driven digital assistants
- Microflows, AI Agents, LLMs, and ML modules for automation
- Real-time data capture for continuous optimization
- Cloud-native, composable architecture
A compact team of seven (UX designers, developers, testers) delivered a fully functional MVP quickly, demonstrating the speed and efficiency Mendix provides for complex SaaS development.
Where traditional workflow systems allow tribal knowledge to fade, targenio transforms it into reusable intelligence at the source, streamlining operations without additional implementation cycles.
Customer Impact
The platform is transforming how service organizations operate. Benefits include:
- Employees focus on complex cases rather than documentation
- AI provides immediate insights and decision support
- Customers receive faster, more reliable solutions
- Costs decrease as automation scales
Use Cases
targenio’s Assistant Platform brings AI to life across every part of the service operations. When issues pop up, AI quickly pinpoints root causes and recommends fixes, turning complex troubleshooting into a smooth, guided process. Employees get instant answers from organizational knowledge—no waiting, no guesswork.
The platform doesn’t just react, it predicts. Machines get early warnings of potential failures, spare parts are identified and ordered automatically, and service or supply chain bottlenecks are spotted before they cause delays.
Behind the scenes, AI continuously captures expert knowledge as work happens, transforming individual know-how into reusable intelligence that keeps the organization smarter over time.
In ever scenario, targenio’s AI doesn’t just automate, it empowers people to work faster, smarter, and more confidently.
Results
- MVP delivered in under 1 year
- Development effort and time-to-market reduced by a factor of 10
- Up to 80% automation of service tasks achieved through AI
- Scalable, cloud-native SaaS execution
Mendix enables targenio to continuously innovate, integrate new AI capabilities, and deliver an adaptive, future-proof platform.
Why It Matters
targenio demonstrates how Mendix supports the development of sophisticated, AI-driven SaaS platforms.
In a rapidly evolving AI landscape, low code is essential for accelerating experimentation, integrating new models, and scaling solutions without increasing technical complexity.