Addverb entered the robotics landscape in 2016 with a clear ambition: to build warehouse automation that is fast, precise, and intelligent, while remaining adaptable to real-world operational demands.

In the years that followed, that vision translated into a strong global footprint, with 10+ international offices, over 350 automated warehouse deployments, and recognition through accolades such as Best Tech Brands and Supply Chain Champions. Addverb established itself as a leader in next-generation warehouse automation.

As deployments scaled, ensuring consistently high system uptime became even more critical. While teams relied on proven tools such as SharePoint, spreadsheets, and ERP modules to support maintenance and service, the growing complexity of operations highlighted the need for deeper integration and real-time visibility. Engineers needed faster access to insights to shift from reactive responses to proactive, predictive maintenance.

For a company driven by innovation and customer success, this marked a natural inflection point. Addverb set out to create a unified, agile platform that could streamline workflows, connect operations end-to-end, and scale seamlessly with its ambitions.

That next phase began in 2023, with the adoption of Mendix.

Bridging the Operational Divide

As Addverb scaled rapidly across customers, geographies, and facilities, its operational systems evolved organically to support growing demands. However, scale brought complexity.

Teams needed a unified, real-time view to move faster, reduce manual effort, and enable proactive decision-making.

“Our teams collaborated closely, but our maintenance and support data lived across multiple systems,” shared Sangeet Kumar, Co-founder & CEO. “Bringing everything together was essential to shift from reactive responses to more predictive operations.”

To support this next phase of growth, Siemens introduced Addverb to Mendix.

With Mendix’s low-code platform, Addverb could rapidly prototype, iterate, and deploy applications, engaging users early and adapting solutions in real time. Additionally, Mendix integrates seamlessly with Siemens Teamcenter and Tecnomatix Plant Simulation – tools that bring engineering and manufacturing teams together to accelerate collaboration and virtually design, validate, and optimize end-to-end production systems.

Backed by Siemens consultants, the teams delivered scalable, cost-effective solutions without long development cycles.

For Addverb, security is also foundational. The Siemens-backed platform met that standard with role-based access control, audit trails, and encrypted cloud environments that aligned with internal policies and customer requirements.

“Data security is non-negotiable for us. Mendix provides enterprise-grade features that ensure compliance while maintaining full reliability and traceability across our operations,” Sangeet emphasized.

Addverb then assembled a compact but powerful Mendix team: two lead developers, a business analyst/project manager, two IT engineers, and a deputy GM from after-sales to anchor the work in real-world operations. Siemens trained the team, then transitioned ownership as internal expertise grew.

Together, this team has built a foundation that now powers Addverb’s transition to an integrated, proactive service model.

A Connected Service and Operations Ecosystem

Today, Addverb runs two Mendix applications at the center of its service and operations ecosystem: the CMMS Portal and the Project Portal. Together, they support the management’s broader vision where every customer issue, whether before or after go-live, can be tracked and managed seamlessly.

The first major milestone was the CMMS Portal, designed to replace fragmented ticketing, scattered spare parts data, and inconsistent recordkeeping with a unified, real-time hub.

Before its launch, engineers and support staff relied on Excel sheets and long email chains. Triage was slow, preventive maintenance was difficult, and they needed to cut downtime. By mid-2023, a working version of the CMMS Portal was ready. Iterations followed, guided by technician feedback, with enhancements in notifications, access controls, interfaces, and workflows.

Today, customers can log issues 24/7. Every ticket is automatically time-stamped, routed through the triage system, and visible instantly to the 30-member hub team.

The portal centralizes:

• Ticketing and incident management
• Spare parts tracking and quoting
• Site and equipment information
• Preventive maintenance planning
• MTTR and MTBF analytics
• Integrated Zoom support

“When a ticket is created, it’s assigned immediately. All data is available, and coordination across spare parts, R&D, or other groups is instantaneous,” Kumar explained.

To complement the CMMS Portal, Addverb introduced the Project Portal, a pre-go-live platform that tracks every activity leading to deployment, ensures clean handovers, and integrates seamlessly with CMMS. Every project gets a unique ID, creating full traceability from installation to ongoing support.

Both applications are fully integrated with Teamcenter for product data and MindSphere for IoT insights, linking engineering and operational data in ways previously impossible.

The impact is clear:

• 500+ active users internally and externally
• 30% faster ticket resolution
• ~40% reduction in downtime
• Better spare parts forecasting and preventive maintenance

What began as an effort to replace spreadsheets has become a scalable digital backbone that powers Addverb’s global operations.

Leveraging AI-Driven Intelligence

With core processes now unified, Addverb is preparing for the next leap: intelligent, AI-driven assistance within Mendix.

The vision is ambitious, an Alexa-like assistant guiding technicians, step-by-step repair instructions, voice and video support, all tailored for warehouse operations.

“While we still use Azure for some tasks, we are gradually migrating everything to Mendix and expect to be 100% on Mendix soon,” Kumar explained.

With data centralized, Addverb is collecting the performance insights needed to train AI models that can:

• Predict failures before they occur
• Recommend optimal spare parts
• Shorten diagnostic time
• Automate maintenance planning

From Reactive to Proactive

Today, Addverb operates a proactive, data-driven service ecosystem. The transformation has delivered higher efficiency, better customer experience, and cost optimization across the organization.

Their journey has underscored one truth: modern operations demand speed, adaptability, and the ability to evolve without friction.

With AI on the horizon and a fully Mendix-based ecosystem in place, Addverb isn’t just keeping warehouses running, it’s defining how the next generation of intelligent operations will work.