Public Sector Innovation - eGovernment Solutions - Digital Transformation

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Facing the digital challenge

Meeting the Shifting Needs of Citizens, Employees, and Partners

Your audience is increasingly digital, expecting their interactions with their employer and their government to be consumer-grade and available across devices. Public Sector IT leaders need to respond to this change while balancing the delivery of solutions that are secure, flexible enough to adapt to changing legislation and political priorities, and economical in an era of constrained resources.

Mendix’s visual development approach, collaboration capabilities, and full application lifecycle support enable 10 times faster app delivery than traditional development approaches. These apps can seamlessly integrate with core systems, are secure, and can run on practically any cloud or on premises.

Low-code development for diverse goals

Governments and agencies use the Mendix Platform to deliver web and mobile apps across a range of use cases:


Take a new approach to emerging technologies and reduce the cost of failure

Citizen and private sector engagement

Build multi-channel apps that enable, optimize, and transform services and engagement

Operational efficiency

Deliver more with fewer resources

Legacy modernization

Accelerate the shift away from legacy technologies, redirecting resources without sacrificing privacy or security

Preserving public services

Knowsley Council has committed to channel shift, directing hundreds of thousands of interactions away from in-person (£11 per interaction) and phone (£7 per interaction) to online (£0.12 per interaction). In only two years’ time, online interactions have increased from under 2 percent to over 35 percent, significantly reducing costs and putting the council on track to achieve its target of having 75 percent of transactions via the online channel by the end of 2020.

User engagement

With a population of 633,000 to support, the City of Rotterdam needed to find a new mode of development that allowed them to gather feedback from and fulfill the needs of their constituents, partners and employees. In one year, the City of Rotterdam developed a portfolio of 15 applications which help their users find efficiencies in their processes and helped the city achieve nearly €1.5 million in operational efficiencies.

First-time-right innovation

Maintaining over 6,800 km of railway for the Netherlands requires a constant generation of new, innovative ideas around efficiencies. The business at ProRail were creating new ideas, but often turning to third-party solutions and proliferating Shadow IT. With Mendix, ProRail shifted from waterfall to Agile and DevOps and began generating first-time-right solutions, reducing development time by 5x.

“We’ve been able to build an organization that solves these problems by looking at technology as an opportunity, not a threat.” – Johan van der Linde, ICT Manager, ProRail