Meeting the Shifting Needs of Citizens, Employees, and Partners
Your audience is increasingly digital, expecting their interactions with their employer and their government to be consumer-grade and available across devices. Public Sector IT leaders are expected to respond to this transformative change while navigating the delicate balance of delivering solutions that are secure, flexible enough to adapt to changing legislation and political priorities, and economical in an era of constrained resources.
Mendix’s visual development approach, collaboration capabilities, and full application lifecycle support enable 10 times faster app delivery than traditional development approaches. These apps can seamlessly integrate with core systems, are secure, and can run on practically any cloud or on premises.
Mendix Customers in the Public Sector
Knowsley Council has committed to channel shift, directing hundreds of thousands of interactions away from in-person (£11 per interaction) and phone (£7 per interaction) to online (£0.12 per interaction). In only two years’ time, online interactions have increased from under 2 percent to over 35 percent, significantly reducing costs and putting the council on track to achieve its target of having 75 percent of transactions via the online channel by the end of 2020.
Low-code Development for Diverse Goals
Governments and Agencies use the Mendix platform to deliver web and mobile apps across a range of use cases:
Take a test-and-learn approach to emerging technologies or new interaction paradigms while reducing the cost of failure.
A national defense ministry created, in days, a Hololens application that allows experienced aircraft mechanics to teach new employees.
- Predictive Maintenance
- IoT Facilities Management
- Cognitive Services
- Augmented Reality
Citizen and Private Sector Engagement
Build secure, multi-channel applications that digitally enable, optimize, and transform services and engagement.
In two weeks, a national refugee resettlement agency built a portal to process asylum requests stemming from an international crisis.
- Constituent Services
- Self-service Portals
- Complaint Handling Tax Calculators
- Waste Management
- Cross-agency Collaboration
Reduce costs by digitizing internal processes and increasing employee productivity, delivering more with fewer resources.
In 8 weeks, a railway company created an automated incident management app, providing full visibility into network safety.
- Field Service
- Case Management
- Incident Management
- Straight Through Processing
- Acquisition Management
- Regulatory and Compliance
Accelerate the shift away from legacy technologies, redirecting your resources without sacrificing privacy and security.
An infrastructure management team created a case management application, managing a call center that dispatches roadside assistance.
- Shadow IT Mitigation
- Core System Modernization
- Cloud Migration