Low Code in 30: Integrating Conversational Platforms to Enhance UX
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Transcript
[00:00:00.739]
welcome the low code and 30[00:00:02.399]
I’m Jeff Goldberg, a member of the evangelist[00:00:04.690]
team at Bendix.[00:00:05.980]
In today’s weapon are we’re going to spend 30[00:00:08.210]
minutes talking about conversational platforms[00:00:10.769]
for collaboration and communication[00:00:13.160]
to enhance user experience.[00:00:16.019]
Loco 10 30 is a monthly webinar[00:00:18.030]
Siri’s dedicated to educating[00:00:20.210]
you on the benefits of low code application[00:00:22.579]
development in your company.[00:00:25.100]
Over the past year, we’ve concentrated[00:00:27.170]
on the fundamental components of the medics. Slow[00:00:29.390]
code platform[00:00:30.739]
covering topics like accelerating Dev[00:00:32.820]
ups and application, lifecycle management,[00:00:35.490]
building mobile experiences,[00:00:37.500]
comprehensive security[00:00:39.240]
and openness and expense ability.[00:00:41.799]
You can view these recordings via the low code[00:00:43.840]
and 30 playlist on our YouTube channel.[00:00:47.630]
In this new season of low code and 30[00:00:50.149]
you’ll learn about how men Dix is expanding[00:00:52.250]
the low code ecosystem through complementary[00:00:54.700]
technologies made more accessible[00:00:56.899]
through the platform,[00:00:58.520]
discover the evolution of APS to[00:01:00.670]
experiences made easier through[00:01:02.909]
visual programming,[00:01:04.439]
and discuss the challenges and opportunities[00:01:06.890]
self service application development brings[00:01:09.200]
to bear within the enterprise.[00:01:11.939]
Before we begin,[00:01:13.269]
let’s explore what the medics platform is[00:01:15.760]
and how it helps companies just like yours[00:01:18.090]
make the future.[00:01:20.870]
Medics was born to help enterprises win[00:01:23.069]
with apse because it’s the fastest and[00:01:25.140]
easiest low code platform to create[00:01:27.390]
and continuously enhance any kind[00:01:29.620]
of app at scale,[00:01:31.239]
including Web APS, offline[00:01:33.269]
first global APS, rest AP eyes,[00:01:35.599]
micro services and more. To fit[00:01:37.599]
a variety of use cases.[00:01:41.439]
Medics helps you achieve your goals through[00:01:43.459]
a visual model driven development[00:01:45.459]
platform, enabling professional developers[00:01:47.950]
and stakeholders in the blind of business[00:01:50.530]
to collaborate throughout the entire application.[00:01:53.170]
Lifecycle everything from requirements,[00:01:55.609]
gathering, development, deployment[00:01:58.049]
and finally operating our[00:02:00.379]
rated into the platform TTO help make[00:02:02.390]
developers lives easier and to bring[00:02:04.670]
them closer to their customers.[00:02:07.260]
As a result, development is faster[00:02:09.300]
and more efficient because the business[00:02:11.389]
and I combined their domain expertise[00:02:13.849]
during application creation.[00:02:16.259]
Application quality is significantly[00:02:18.289]
higher because requirements and outcomes[00:02:20.460]
are in alignment[00:02:21.819]
and total cost of ownership is lower[00:02:24.139]
because adopting an agile and[00:02:26.169]
enter of process reduces[00:02:28.199]
rework after applications go live.[00:02:33.020]
In the past 20 years, communications[00:02:35.150]
have changed dramatically multiple[00:02:37.169]
times[00:02:38.419]
when, at one point, the on ly ways to communicate[00:02:40.919]
with colleagues and customers was face[00:02:42.979]
to face snail mail[00:02:45.009]
or through plain old telephone service,[00:02:47.159]
also known as pots.[00:02:48.830]
The arrival of the Internet age. In the late[00:02:50.930]
20th an early 21st century[00:02:53.210]
ushered email and instant messaging[00:02:55.389]
into the mainstream of how people communicate[00:02:58.919]
with the greater availability and affordability[00:03:01.659]
of mobile phones[00:03:03.110]
and the arrival of smartphones and the[00:03:05.180]
AP economy[00:03:06.719]
waiting to contact someone because you weren’t[00:03:08.960]
near a phone disappeared,[00:03:11.189]
and the always on culture we live[00:03:13.289]
in today began its march to prominence[00:03:16.650]
messaging an instant communication[00:03:18.750]
moved from the office base[00:03:20.539]
to the consumer space,[00:03:22.210]
and not on ly did this make connecting and[00:03:24.330]
collaborating with other’s easier.[00:03:26.479]
It made it instantaneous[00:03:28.300]
at a global scale.[00:03:31.419]
A study performed by Global Workspace[00:03:34.000]
Analytics of the Fortune 1,000[00:03:36.530]
saw employees spending greater than 50%[00:03:39.240]
of their time away from their desk.[00:03:41.979]
Collaboration tools like slack and[00:03:44.180]
video conferencing over the Web from WebEx,[00:03:46.979]
Go to and Zoom have made[00:03:49.039]
it possible for companies to enable employees[00:03:51.919]
tto work remotely and interact[00:03:53.969]
with colleagues from mobile devices wherever[00:03:56.409]
they could pick up a wireless signal.[00:03:59.419]
Picking up on these B to B trends, it’s[00:04:01.590]
R R. Donnelley surveyed leaders in marketing[00:04:04.030]
and technology in 2016[00:04:06.409]
to get their take on the future of[00:04:08.449]
B to C Communications,[00:04:10.729]
99% said Mobile[00:04:12.770]
will be critical in there. Be to see strategies,[00:04:15.840]
an 87%[00:04:17.529]
plan to prioritize multi[00:04:19.529]
channel customer experiences[00:04:21.910]
in a coordinated delivery model across[00:04:24.319]
multiple devices.[00:04:26.500]
So how are technology companies in the communication[00:04:29.220]
sector addressing this opportunity?[00:04:32.009]
Inside the enterprise[00:04:33.750]
tools like Slack Skype for[00:04:35.860]
business,[00:04:36.699]
Microsoft teams[00:04:38.220]
and others facilitate 1[00:04:40.329]
to 1 and group conversations[00:04:42.600]
with a number of capabilities. Beyond messaging,[00:04:46.120]
they all have chat file sharing,[00:04:48.899]
light videoconferencing and screen[00:04:51.100]
sharing. In addition, slack[00:04:53.459]
and teams have robust AP eyes for[00:04:55.610]
integrating two way communication between[00:04:58.079]
services in the form of notifications,[00:05:00.610]
alerts, reminders and more.[00:05:04.000]
Many other software companies recognize[00:05:06.519]
they need to play in this ecosystem[00:05:08.740]
for expanding their own user base[00:05:10.889]
and have established connectors and[00:05:12.970]
integrations with their own. AP eyes[00:05:17.639]
BEA to see communications have their own set[00:05:19.810]
of platforms to choose from[00:05:21.629]
forming a category called See pass[00:05:24.160]
communication platforms. As a service,[00:05:27.420]
providers in this space offer secure[00:05:29.579]
and scalable services for integrating[00:05:31.769]
SMS,[00:05:32.759]
Emma’s[00:05:33.939]
text chat,[00:05:35.240]
Bot’s video chat and[00:05:37.420]
more directly into Web and mobile applications[00:05:41.230]
from twill EOE and a via toe[00:05:43.329]
live person in next Mo.[00:05:45.250]
These in many more companies seek to[00:05:47.269]
make it easier and cheaper to implement[00:05:49.529]
messaging, automation and contact[00:05:51.629]
center integrations into their at[00:05:53.829]
portfolios.[00:05:56.740]
While these happen, aggressions for B to B[00:05:59.019]
and B to C use cases supply[00:06:01.019]
a standard set of actions. It’s between the[00:06:03.069]
source and destination.[00:06:04.848]
Exceptions appear, requiring customization[00:06:07.418]
to solve the problem.[00:06:11.658]
Unfortunately, just dropping a slack[00:06:13.798]
work space into the enterprise are making[00:06:15.988]
an investment in A Via C Pass[00:06:18.309]
doesn’t solve the overarching problem[00:06:20.319]
with communications.[00:06:22.319]
As Dominic Kent says,[00:06:24.088]
solutions for enterprise communications[00:06:26.528]
are like snowflakes.[00:06:28.158]
No two are alike.[00:06:30.709]
There’s always a need to do something with[00:06:33.168]
or as a result of the interaction,[00:06:36.259]
Kent goes on to say,[00:06:37.778]
Administrators need a very specialized[00:06:40.168]
skill set to maintain[00:06:42.098]
the’s applications required customization[00:06:44.949]
but within the confines of the application[00:06:47.079]
creators.[00:06:49.459]
What can’t rationalizes is the benefit[00:06:51.619]
of Sea Pass[00:06:52.959]
is that it supports this custom ization[00:06:55.139]
and doesn’t force Byers into a[00:06:57.168]
box.[00:07:02.158]
On the other hand,[00:07:03.399]
Thomas McCarthy how[00:07:05.338]
takes the opinion[00:07:06.788]
that the problem with Si pass and tools[00:07:08.869]
like slack is that they are focusing[00:07:10.988]
one level too low to support[00:07:13.119]
efficient development of these applications.[00:07:16.408]
he states that the data, rather[00:07:18.988]
than the conversation,[00:07:20.759]
is where the value lies in these services,[00:07:23.759]
and they don’t quite hit the mark in that department.[00:07:26.699]
This is where men dicks fits in perfectly[00:07:29.428]
because, as McCarthy, how aptly puts[00:07:31.608]
it for workflow and business[00:07:33.759]
communications. The game is in[00:07:36.019]
the data,[00:07:37.218]
not the message,[00:07:39.259]
I stated earlier. Men. Dicks simplifies[00:07:41.769]
Application Development for anyone[00:07:43.798]
with a problem to solve[00:07:45.788]
the combination of dragon drop tooling[00:07:47.788]
for front and development and universal[00:07:50.168]
understanding of the function layer with[00:07:52.189]
visual micro flows and nana flows[00:07:54.809]
helps everyone make custom solutions quickly[00:07:57.338]
that have immediate impact.[00:07:59.809]
The APP Store[00:08:01.048]
Medics. Library of reusable component[00:08:03.387]
tree accelerates time to market[00:08:05.538]
because customizing a slack connection[00:08:08.327]
or integrating video chat from a C[00:08:10.538]
passed like a via or to Elio[00:08:12.608]
into an application[00:08:14.187]
is a dragon drop experience with[00:08:16.247]
minimal configuration.[00:08:21.697]
What are some of the applicable use cases for[00:08:23.838]
these capabilities and medics?[00:08:26.608]
The 1st 1 I’ll go through today it’s close[00:08:28.658]
to work.[00:08:30.187]
The evangelist team[00:08:31.817]
that I’m a part of receives a lot of requests[00:08:34.177]
from a variety of customers at men dicks.[00:08:37.057]
It could be overwhelming sometimes[00:08:39.437]
in the past thes requests came to us[00:08:41.488]
via phone calls, emails or drive[00:08:43.768]
by conversations,[00:08:45.217]
and it made it hard for us to consolidate them[00:08:47.347]
into our back lock,[00:08:49.028]
which we managed through asana.[00:08:51.827]
What ended up happening is we started[00:08:53.857]
prioritizing[00:08:55.107]
independently and not through our[00:08:57.138]
normal scrum ceremonies.[00:08:59.927]
So we help the next person that came to us[00:09:02.217]
and promptly forgot what the customer[00:09:04.437]
before them asked for help on.[00:09:07.528]
We needed a way for our customers to converse[00:09:09.998]
with us without distracting us[00:09:12.327]
from our current tasks.[00:09:14.827]
Enter Slack and asana[00:09:17.168]
with Bendix[00:09:19.587]
Slack has a very robust set of AP[00:09:21.947]
eyes for extending their platform[00:09:24.077]
and as I mentioned earlier, many vendors,[00:09:26.398]
including asana, have built integrations[00:09:29.268]
called slack APS[00:09:30.807]
into their platforms that are easy[00:09:33.457]
to install and configure.[00:09:36.317]
However, sometimes the use case is a bit[00:09:38.498]
more custom and requires additional information[00:09:41.028]
to be exchange[00:09:42.658]
than the standard slack integration[00:09:44.707]
app can support.[00:09:48.028]
Thankfully, medics offers rest, consume[00:09:50.418]
and published capabilities[00:09:52.168]
that may connecting two different platforms a[00:09:54.197]
snap[00:09:55.498]
and it enabled us to focus on addressing[00:09:57.597]
our customers needs more efficiently.[00:10:00.827]
Let’s see it in action[00:10:06.340]
from anywhere inside my slack workspace,[00:10:09.159]
weaken type forward slash evangelist[00:10:11.889]
dash request[00:10:13.649]
a slash command is a component of a slack[00:10:16.019]
app, and when it’s invoked, it makes[00:10:18.090]
a request to our medics. App.[00:10:21.200]
The medics APP interprets the request[00:10:23.389]
through arrest and point named Command[00:10:26.289]
and calls a micro flow to send back[00:10:28.549]
a dialog box and Jason Format[00:10:31.019]
for slack to read and render.[00:10:34.120]
It’s in thiss micro flow that we use[00:10:36.179]
the dialogue dot open action available[00:10:38.389]
from our toolbox.[00:10:40.590]
This is pretty cool because instead of having[00:10:42.600]
to go through the process of building out the dialogue[00:10:44.899]
dot open call,[00:10:46.320]
it’s available to me right from the tool box,[00:10:48.929]
and I can just use it.[00:10:53.539]
As for the rest of the function, there’s a[00:10:55.590]
good amount of customization going on,[00:10:58.159]
and that’s the part I was mentioning earlier.[00:11:01.059]
While these services provides solid AP[00:11:03.320]
I support,[00:11:04.490]
they require a solid foundation[00:11:06.850]
of JavaScript to understand how to use[00:11:08.950]
them with[00:11:11.870]
men. Dicks. I’m ableto build out that customization[00:11:14.649]
visually[00:11:15.669]
and easily see the different fields[00:11:17.940]
that are being added to the dialog box.[00:11:22.159]
Back in slack,[00:11:23.460]
the dialog boxes appeared, and I’ll fill[00:11:25.470]
it in when I submit the form[00:11:27.870]
slacks, interactive component framework[00:11:30.220]
sends[00:11:31.350]
that information[00:11:32.779]
to my men. Dick Slack service again.[00:11:36.220]
And as the request goes through the process,[00:11:39.009]
the chat dot post message action[00:11:42.019]
sends a message back to the user[00:11:44.220]
who requested the task,[00:11:46.029]
informing them that their information[00:11:48.129]
has been posted in asana.[00:11:52.759]
I can think of a number of use cases where[00:11:54.870]
this capability could come in handy.[00:11:57.590]
Consider a time sheet app like the[00:11:59.639]
one we have in our template gallery.[00:12:02.360]
We could integrate slack with this up[00:12:04.664]
to send timesheets. Sign off requests[00:12:07.424]
too slack[00:12:08.904]
so the reviewer can approve, reject[00:12:11.684]
or ask a question of the submit er right[00:12:13.924]
from[00:12:15.355]
the slack interface.[00:12:17.945]
We’ll dig into this case during our live[00:12:19.985]
community webinar on June 26th[00:12:28.095]
in the Last Lo Code in 30 we explored[00:12:30.514]
the world of cognitive services[00:12:32.565]
and ay ay through the lens of an[00:12:34.595]
emergency response at,[00:12:37.264]
we talked about how crowdsourcing emergencies[00:12:40.164]
could speed up response.[00:12:42.904]
What if the dispatcher needs to get more[00:12:45.004]
information from this? A binner[00:12:48.345]
In the current version of the APP, there’s no[00:12:50.504]
way for the dispatcher to contact[00:12:52.615]
the person who submitted to the photo.[00:12:56.024]
What if we added SMS capabilities[00:12:58.524]
from a Via or Twill Leo[00:13:00.965]
to enable the dispatcher to carry[00:13:03.044]
on the conversation with the submit[00:13:05.195]
er, Once[00:13:07.735]
again, men, Dicks makes it easy[00:13:09.784]
to integrate thes communication platforms[00:13:12.365]
with reusable component tree and[00:13:14.394]
easy to create and consume rest[00:13:16.745]
functionality.[00:13:20.845]
Okay, so I’m gonna wire up the[00:13:24.004]
of via SMS capabilities[00:13:26.125]
here, and how will do that[00:13:28.134]
is to create a micro flow that’s[00:13:30.335]
attached to the save[00:13:32.995]
button. The[00:13:37.524]
first step in the micro flow will be to[00:13:39.754]
take the SMS Perrin and add[00:13:41.914]
the destination number that was received[00:13:44.955]
is part of the emergency contact information.[00:14:00.414]
Then we’ll get the message counts so that we can[00:14:02.554]
track. All of the message is that and[00:14:04.845]
correspondence that air going between the dispatcher[00:14:07.394]
and the senator.[00:14:25.575]
Now we’ll dig into the toolbox and[00:14:27.835]
pick the via SMS connector.[00:14:44.585]
Once the Via SMS component is[00:14:46.715]
on, the micro flow will add an exclusive[00:14:49.184]
split that will perform a conditional[00:14:51.965]
to make sure that if thie message[00:14:54.394]
fails, will get a message[00:14:56.634]
that shows that failure.[00:15:03.485]
If it’s true,[00:15:05.485]
we’ll continue on and[00:15:08.524]
add more information to[00:15:10.945]
the message logs. So we’ll take the message[00:15:13.225]
we just sent[00:15:14.524]
and send it off[00:15:16.894]
into our database so that we can keep[00:15:19.115]
that message. Log history is part of[00:15:21.235]
the conversation.[00:15:34.904]
Let’s go ahead and add thie[00:15:37.105]
rest of the properties or members of[00:15:39.345]
the message logs so that we get[00:15:41.355]
that incorrectly.[00:16:02.674]
The last two things will do is we’ll add[00:16:04.684]
an emergency event. Ah, committal.[00:16:07.105]
So will commit the emergency event, object[00:16:09.197]
the database and then we’ll close[00:16:11.456]
the page.[00:16:12.866]
Ah, signifying the end of[00:16:14.876]
the life cycle of sending[00:16:17.157]
thie message.[00:16:24.527]
Once the APP is updated,[00:16:27.376]
we’ll be able to go in. And[00:16:29.856]
if we click on the[00:16:32.037]
record regarding the[00:16:34.177]
cat that’s being chased by the old man,[00:16:37.157]
we can see the information that was captured[00:16:39.356]
previously in the new phone number[00:16:42.456]
is already in this[00:16:44.527]
task.[00:16:45.767]
We can go ahead and click the send SMS[00:16:48.057]
button,[00:16:49.846]
and now we’ll open up a new form, that[00:16:52.027]
new form that we created,[00:16:55.116]
and we can put in the message[00:16:58.267]
here so we’ll just type in.[00:17:00.596]
Are you able to calm the man[00:17:03.226]
who is chasing a cat[00:17:06.196]
when we click the save button[00:17:08.747]
that will trigger[00:17:10.737]
ah Thea via service to[00:17:13.196]
send that message? So we’re calling[00:17:15.416]
out to the, uh via a p I[00:17:17.666]
and sending a text message to[00:17:20.166]
our phone. And you can see here[00:17:22.346]
is the phone[00:17:23.717]
and the message is right there.[00:17:28.826]
If we continue weaken, send another[00:17:30.846]
message right away[00:17:33.646]
and we can ask a follow up question[00:17:35.987]
or give some guidance.[00:17:38.356]
If you can calm them and down, maybe the cat[00:17:40.757]
will come down from the tree,[00:17:43.007]
we click, save and we can see that just[00:17:45.336]
gets right.[00:17:46.317]
Ah, added to the additional text[00:17:48.457]
message. So[00:17:50.307]
ah, via ah offers[00:17:53.027]
not only one way but two way text[00:17:55.336]
messaging.[00:17:56.346]
Ah, in conversations. But[00:17:58.366]
we’re going to take a look at how that[00:18:00.497]
works in twill Leo now.[00:18:12.208]
So let’s switch over to twill Leo, and[00:18:14.778]
you can see the micro flow is identical[00:18:16.998]
to Thea via SMS[00:18:19.347]
micro flow that we created.[00:18:22.147]
The only difference is changing[00:18:24.488]
that one action[00:18:26.488]
where instead of using a vie,[00:18:28.647]
it’s using Tulio.[00:18:32.917]
We’re going to show to Wei SMS[00:18:34.938]
here, so we’ll go back into[00:18:36.968]
the same task were in before[00:18:39.647]
and[00:18:40.887]
send another SMS.[00:18:43.647]
So this time we’re asking the same[00:18:45.798]
question. Are you able to come the man[00:18:47.837]
down and get him to stop chasing the cat.[00:18:50.627]
And now when we save and we send[00:18:52.627]
this text[00:18:55.837]
and when we click, save now[00:18:57.847]
that’s going to run through[00:19:00.208]
Twilley O. And we received that text[00:19:03.998]
pretty quickly,[00:19:05.137]
and now we can respond to it[00:19:07.617]
so I can say I’ll try right now[00:19:10.347]
and that’s going to get captured and[00:19:12.508]
sent back to the application through[00:19:15.077]
a Web hook. So you can see here is the message[00:19:17.317]
history.[00:19:18.718]
I can go ahead and send another text message[00:19:20.897]
and say he’s not listening[00:19:23.448]
to me and the cats hissing[00:19:26.548]
and we refresh the message.[00:19:28.778]
History. It’s coming back. And one[00:19:31.097]
of the benefits here is that[00:19:33.847]
as a dispatcher having this conversation,[00:19:36.428]
you can identify the sense of urgency[00:19:38.667]
based on the communication that’s going[00:19:40.798]
back and forth. You’re getting some more context[00:19:43.867]
beyond the picture.[00:19:46.847]
So from there you can basically[00:19:49.268]
say[00:19:50.508]
that you want that bystander[00:19:53.167]
to stay in the area and that you’re[00:19:55.178]
going to contact police instead[00:19:57.258]
of the animal control because it[00:19:59.307]
seems like the man who’s chasing[00:20:01.607]
the cat is the bigger[00:20:04.048]
ah challenge right now[00:20:06.228]
to be worked out[00:20:08.347]
and you can see that text comes back through.[00:20:10.952]
And if we look at the message[00:20:13.403]
history, we can see[00:20:15.063]
that message that was sent. And then the last[00:20:17.073]
message. Ah, that was received[00:20:19.863]
by the bystander.[00:20:22.762]
Now the way this works like a set is through[00:20:24.863]
webs hooks. And if we go into[00:20:27.653]
men dicks,[00:20:28.722]
you, Khun, see that there is arrest[00:20:30.732]
a P I for in[00:20:33.202]
art will EOE connector. And[00:20:35.353]
if we look at the messaging service,[00:20:37.383]
this is the actual AP definition.[00:20:40.093]
There’s a message Web hook[00:20:42.173]
in that message. Web Hook[00:20:44.133]
calls a[00:20:47.692]
micro flow[00:20:49.492]
in that micro flow is what’s[00:20:51.583]
responsible for adding that[00:20:53.742]
message to the message history[00:20:55.782]
in the message log.[00:20:57.423]
And if we go to twill Leo, we can see[00:20:59.702]
how that[00:21:01.432]
is done because there are those[00:21:03.633]
inbound settings and there’s that[00:21:05.762]
request your L[00:21:07.972]
for[00:21:09.173]
the Web hook[00:21:10.573]
right there. So[00:21:12.303]
ah, it’s pretty straightforward[00:21:14.583]
integration[00:21:15.853]
to make to a[00:21:18.042]
messaging work and integrate it into[00:21:20.573]
your application.[00:21:25.893]
Communication platforms open many[00:21:28.012]
new doors for connecting with users,[00:21:30.962]
And while they abstract away the infrastructure[00:21:33.583]
for providing those communications[00:21:35.893]
or supply a robust set of[00:21:38.053]
capabilities to extend a great[00:21:40.063]
user experience,[00:21:41.942]
they’re only part of the overall solution,[00:21:45.692]
paring them with a platform like[00:21:47.853]
men. Dicks enables your enterprise[00:21:51.022]
to maximize return on investment[00:21:53.482]
because they become part of a more robust,[00:21:56.343]
comprehensive solution[00:21:58.113]
that you can customize rapidly[00:22:00.393]
and it originally.