The transformation of BDC began with the realization that previous attempts to build a lending application did not yield expected results at a pace acceptable to the business. Traditional application development methodologies proved cumbersome and ill-suited to the bank’s goal of building a digital gateway to their lending services that clients could easily use to apply for financial assistance. While the process of building the app became overly complex, the goal remained simple: make it easier and faster for clients to request loans, and accelerate the bank’s ability to process those requests.
Further complicating matters was the need for the new loan app to integrate with several other internal and external applications.
“So, our Canadian businesses need support,” notes Mohsen. “We’re in a global market and part of the mandate of the bank is not only to lend them money but to also help them improve their business through advisory services.”
BDC embarked on a different approach, embracing an Agile methodology that would faster teamwork and a speedier system of getting applications into the hands of users. This new approach represented nothing less than a cultural change for the bank, ushering in processes that were more inclusive and required greater collaboration within IT and across the bank’s internal business units.
The new Agility and Efficiency campaign was welcomed by both staff members and bank customers as an alternative to a system that was process bound, slow and expensive to support.
Meetings and workshops followed to hammer out the basic principles of the new approach. Then, attention turned to finding the right tools to support the revamped development processes. That’s when BDC settled on Mendix as its development platform. The Mendix offering met their requirements—supporting an adaptable, Agile way of working, alongside providing for relatively painless integrations with other internal and external applications.
“So, the biggest transformational impact that Mendix allows us within BDC is to match the language of business, essentially removing the effort that we need to apply to focus on the technology,” says Herman Geldenhuys, a Mendix technical expert at the bank. “Instead, we focus on the language aspect, speaking the same, using the same terms, having a ubiquitous language with the business people. So, we want to get on the same wavelength as them.”