How to Streamline Public Health Services with Low-Code

When it comes to public health services, quality is paramount and time is of the essence. To ensure these services are nothing short of the best, organizations face the need to enact big sweeping changes to their legacy systems. Digital transformation might sound like a daunting challenge for public health organizations, but the best way to begin is step-by-step. 

That’s what Mendix partner Bizzomate discovered as it assisted GGZ inGeest with its digital transformation. InGeest, a Netherlands-based mental healthcare organization, aimed to automate processes and reduce administrative burdens—necessary steps to improve patient outcomes. Bizzomate began with a starter project focusing on a small department at InGeest. Learning from the results, it proceeded to streamline workflows with holistic strategies and custom solutions to serve needs across the organization. 

Read on to learn how organizations like inGeest use Mendix to streamline operations, optimize patient workflows, and deliver the best possible healthcare experiences quickly. 

Typically, it is administrative organizations that initiate digital transformations, explained Charles Bronzwaer, a partner at Bizzomate. Staff at these organizations “spend their day behind a computer” and often notice immediately when legacy systems create bottlenecks and inefficiency at their companies. 

The connection between outdated technology and suboptimal healthcare outcomes can be trickier to identify. Still, a care worker who spends most of their day on their feet—meeting with and assisting patients—will notice the difference when systems have been optimized to remove delays and blockages to patient care. A digital transformation that serves to improve the quality and speed of healthcare experiences can likewise help foster an encouraging work environment for healthcare professionals. 

InGeest first reached out to Bizzomate to help streamline the organization so it can better serve patients. Paperwork-based manual workflows hindered patient care. Patients were “waiting to get to get diagnosed or waiting to get treatment and that was due to the fact that they do a lot of manual work,” Bronzwaer recounted. 

Bizzomate recognized how InGeest would flourish with Mendix tools. The platform provides unrivaled time-to-value across public health services for providers, physicians, healthcare professionals, patients, and service users. Its user-friendly workflow is compliant with all necessary cybersecurity and privacy requirements. Plus, Mendix has options to deploy customizable solutions suited to the specialized needs at inGeest, enabling a seamless path to modernize core systems.

Before digitalizing healthcare logistics across the organization, Bizzomate focused on updating systems inside a small department. It was an opportunity to get a feel for the processes and habits at the organization on a more intimate level. The team helped develop a new system for this department, which streamlined routing systems for more efficient patient-planning services, including allocating beds to treat patients. Seeing the progress this department made in a matter of weeks, helped Bizzomate navigate broader transformational changes at the organization. “We could see the project [for the department] is finished, it works. And it also gave us confidence as we worked on bigger projects [for inGeest],” said Bronzwaer. 

For public healthcare professionals considering the benefits of a digital transformation, Bronzwaer recommends working with trusted partners and trusted technologies. “If you have that trust in the system and your people and our people in the technology, you’ll do way better projects.”