Robotic Process Automation (RPA) & Low Code: Business Benefits, Use Cases & Orchestration Trends

Both RPA and low-code process automation are part of a broader movement in business orchestration and automation technologies (BOAT).

Robotic process automation (RPA) is a common tool used by enterprises to automate simple, repetitive tasks. Automating processes using a low-code platform is also a predominant automation option for organizations.

What is Robotic Process Automation (RPA)?

RPA is the use of technology to automate repetitive business tasks that would otherwise be done manually.

You can program virtual bots to perform the same repetitive actions that your human workers do, like filtering information, migrating data, or completing forms. The goal of RPA is for the bots to take over some of the grunt work so your human workers can focus on more valuable tasks.

How does RPA work?

There are various types of RPA technologies available, but at its most basic level, RPA can be achieved using programmed or intelligent bots.

• Programmed bots follow pre-defined rules and steps set up by a programmer.
• Intelligent bots use artificial intelligence to learn how to perform a task.

The bots follow the clicks and mouse movements of a user and, once they have enough data, can perform the tasks without human aid.

Regardless of whether you use programmed or intelligent bots, RPA is used to perform business tasks like:

• Scraping and reading data from websites or other systems
• Extracting data and content from emails, PDFs, and other documents
• Migrating data, files, and folders
• Transferring information between siloed applications
• Filling out forms
• Copying and pasting information into different systems

Anything beyond repetitive, clerical procedures will require more sophisticated technology. 

Benefits of RPA

RPA excels at automating a single part of a very specific task, and bots can be replicated across different business units. Many RPA tools are designed with non-developers in mind, so implementation for very simple tasks can usually happen quickly.

Delegating repetitive business actions to bots means your human employees will have more time to focus on strategic initiatives. Plus, RPA bots work 24/7/365, and you don’t have to worry about human errors or pesky human needs, like sleep.

Where RPA falls short

RPA’s biggest advantage is also its greatest downfall. It’s limited to individual tasks and incapable of automating enterprise-wide end-to-end processes.

As Gartner reports,

Like the late, great dodo bird, RPA is unable to adapt to change. And since the bots are trained to follow simple, specific actions, even minor updates to a UI can cause a process to either fail or return incorrect data.

RPA also requires routine maintenance and security, making it another process for your IT department to monitor.

RPA can run into difficulties when communicating with outdated legacy systems or navigating complicated UIs. In this case, you’ll need the help of savvy developers, which then defeats the purpose of implementing an automation tool.

What is low-code process automation?

There are no limitations to RPA with low-code process automation.

Low code is an intuitive, visual approach to software development that can also automate tasks, end-to-end processes, and complex workflows.

Rather than automating repetitive tasks within a legacy system, low-code process automation lets you re-imagine the process in the context of today’s technology and flexibly implement modern digitalization.

One of the biggest advantages of low code is that applications can be updated as business needs change. Although it’s a more sophisticated type of process automation than RPA, low code shines by enabling both technical and non-technical users to collaborate on process automation initiatives.

Many low-code application platforms utilize a simplified development environment with drag-and-drop, intuitive interfaces that workers across all business units can navigate with ease.

With low code, if you can dream it, you can build it.

RPA vs. low code: When to use each option

Should you use RPA or low code? That’s a loaded question, because the two aren’t exactly interchangeable.

Anything beyond basic task automation requires more capabilities than RPA can offer. The depth of low code’s value is realized when it’s used for multiple projects and needs across the enterprise.

RPA + low code = Better together

By design, RPA on its own is unable to solve certain challenges.

For example, if you’re looking at RPA to automate tasks that involve an outdated legacy system, you need to understand how to integrate with the system and how certain processes are already implemented.

This can be especially tricky if the data in the system is unstructured, as RPA is only suited for structured, quality data. In many cases, you’d need to build a new system or update the existing one to get the full benefits of RPA.

Both options could take several years and countless dollars. You’d also have to find a developer who knows their way around an archaic system, which is difficult (and even more expensive).

Neither option is a future-focused business decision, but that’s where low-code process automation comes in.

Low code is a comprehensive, end-to-end solution that can easily work with legacy systems to structure data through APIs. If you need to rebuild your outdated system, you can do so affordably in a matter of weeks or months by using a low-code application platform.

With RPA methodologies, low code can also be used to develop process automation applications that integrate with your existing systems.

An example of an RPA-inspired low-code app

Let’s say a hiring manager only wants to review applications from candidates in one city. You can use RPA to filter resumes from postal codes outside of a certain area.

This is a fairly simple task that, when automated, will make life easier for your human workers. But that’s just one small part of the broader hiring workflow that spans multiple systems of record and data sources.

By adding low-code process automation to the mix, you can take this process further. You can create a solution that automates the processes of sending emails to relevant candidates through Microsoft Exchange, recommending compensation bands through HR systems, verifying legal work status through document processing of employment contracts, and onboarding hired candidates.

The Rise of Business Orchestration and Automation Technologies (BOAT)

As mentioned at the beginning of this post, RPA and low-code process automation tools are considered business orchestration and automation technologies (BOAT). BOAT is a class of software technology and a strategic framework introduced by Gartner.

Modern businesses tend to have overlapping tech tools (RPA, BPA, GenAI, iPaaS, etc.) with comparable capabilities. The varying tools can be a nightmare for IT departments that have to manage and maintain disparate systems. Gartner’s concept explains the need for companies to consolidate technologies to improve user experiences, increase efficiency, and achieve greater cost savings.

Complete process automation with a low-code platform

To recap:

• RPA tools are used to automate repetitive, simple business tasks within existing systems
• Low code does the same, but offers a broader range of development capabilities

In certain scenarios, you may only need RPA, while in others you’d be better off with low code. There are also situations where RPA and low code can work in tandem to maximize the effectiveness of process automation.

Ultimately, you should take a holistic approach to your business’ process automation.

If an RPA tool is fitting for your current needs, will it still be valuable in five years? Will other departments need similar processes down the line? Low code has an advantage when it comes to thinking about the big picture because of its sophistication and adaptability.

Low-code application platforms are able to scale and support your business as it grows and evolves, while also promoting cross-departmental collaboration.