In this blog post I would like to inform you on our planned release of the new Customer Support Portal. With this new portal we provide our customers and partners with a modern and more intuitive way to submit and view their tickets. The portal will also be integrated with our existing documentation. It will be much easier to find and access relevant information, even during the creation of a new ticket.
Support Portal Preview
Although the look and feel of the new portal will change during implementation, I would like to share a preview of what it will look like.
The start page will contain links to important pages like the knowledge base, the forum, and the platform status page. You will have direct access to knowledge base articles and FAQs .
Submitting a ticket
When submitting a ticket, the portal asks you to fill in the relevant fields for the specific issue (incidents, several standard changes, non-standard changes). When entering the subject, the portal makes suggestions on relevant knowledge base articles.
In the ticket overview you can choose to see you own tickets or all the tickets for the apps that you have access to. You can select any ticket to see its details.
The release of the portal is planned at mid June 2016. I will keep you informed through blog posts as we get closer to release. Besides that I will inform partners, MVPs and other stakeholders in separate (on-line) meetings.
Stay tuned for updates!