Moving from isolated systems to information that supports decision making

During the second half of the 20th century, Toyota developed the Toyota Production System (TPS) to improve efficiency and produce high-quality vehicles fast. The value of TPS has been widely recognized and it has been adopted on a global scale. One of the core concepts of TPS is the ‘Just-in-Time’ concept, in which each process produces only what is needed for the next process in a continuous flow. So far, the focus of these concepts has been on improving and optimizing tangible processes in the physical world.

This blog will focus on explaining the concept of Just-In-Time-Information in general. If you want more information on how to apply this concept to Field Service Management, download our eBook.


At Mendix we’ve helped many organizations on their digital transformation journey and now we see a new successive evolution emerging at our most successful customers; Just-In-Time-Information (JITI). These customers recognize the critical role of providing the right information, at the right moment, to the right person. It makes the difference between satisfied and dissatisfied customers and efficient and inefficient processes. Those of our customers who have applied JITI have seen an uplift in customer numbers and productivity increases of up to 45 percent.

When the ‘Just-in-Time’ concept emerged in the Sixties, it was a progressive and an ideal future. Most companies were miles away from mastering the concept. Just-In-Time didn’t focus on the current state of processes but on the ideal future state and how to get there. JITI is the ideal future state for managing information within your organization. If you were to imagine that anything is possible, then what information would you want at each phase of your processes to make the most effective decisions? Forget isolated systems and rigid solutions. What if everything you want is possible?

In the next blog, we’ll dive into the four pillars to success.