Omnichannel Integration Layer

Deliver a seamless customer experience across selling and fulfillment channels by managing orders, customers, and inventory in one place.

  • Unified Backend Processes

    Start selling to customers online faster when your sales, fulfillment, return, and inventory management processes are integrated from the backend.

     

  • Meet Diverse Delivery Expectations

    Provide flexibility in your order fulfillment process by providing your customers with a broad range of delivery options.

     

     

  • Extend Your Global Reach

    Leverage the extended market reach fully realized global providers like Amazon Marketplace, eBay, and others with built-in integrations.

  • Brick-and-Mortar e-Commerce

    Sell online stock to in-house customers using mobile apps.

     

Key Solution Capabilities

  • Product Information Management

    This solution offers a centralized view of all your products across all channels.

  • Enterprise Inventory Management

    The app provides a central view of your stock levels across stores and all distribution centers, giving all sales channels access to the sale up-to-date inventory information.

  • Fulfillment Management

    Gain transparency and control over the entire fulfillment process from the warehouse to customer deliver.

Use Case

Transforming Customer Experience

Omoda is a family owned high-end shoe retailer, with over 20 locations in the Benelux, and an online presence in most of Europe. Omoda values customer service, and is always willing to go the extra mile to achieve the best customer experience.

To perfect the customer service, OIL also plays a prominent role in-store. Store employees work with our mobile assisted sales solution to help customers find the perfect shoe. If this shoe happens to be out of stock in-store, the consumer can order it on the tablet to be delivered at home, or to be picked-up at another location.

Seamlessly integrate with products from leading providers.

  • Adobe Commerce

    Marry content with commerce to customer demands for flawless brand interactions. Adobe Commerce (formerly Magento) features are ever-evolving with the consumer in mind.

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  • SAP CX Suite

    Build a connected customer journey based on empathy and trust with SAP C/4HANA, a suite of five industry-leading cloud solution portfolios to help your business innovate, integrate, and adapt.

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  • SAP S/4 HANA

    Next-generation processes, backed by AI, connect and manage your business across the enterprise.

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