Intelligent Planning

Automate maintenance and repair work planning through an application that accounts for SLA, qualifications, regulatory compliance, and available skilled staff. Adapt quickly to real-time changes while still offering the control to plan for edge cases.

Prevent SLA Violations

The increased efficiency of automated maintenance reduces the risk of an SLA violation.

The system also reports potential SLA violations to the service desk, making it possible to prevent further errors.

Automatically Schedule Repairs

Automating service request planning improves field service maintenance efficiency by up to 45%.

Leverage Real-time Traffic Information

This solution uses real-time and historic traffic information to minimize travel times.

Allowing your team to fulfill more work orders and reduce fuel costs.

Factor in Skills and Performance

Service requests are assigned to qualified mechanics with expertise relevant to the problem.

The solution also analyzes performance metrics in order to predict how long a specific engineer or mechanic will take to complete a service request.

Key Solution Capabilities

  • User Experience

    The simple, user-friendly interface makes training and enablement go quickly. Operators of all skill levels can use the solution’s intuitive workflows, making it possible for them to spend less time on busy work and more time on getting the job done.

  • IoT Connectivity

    Connect, stream, and present data from any IoT device through your existing IoT platform, MindSphere, Azure IoT, AWS, IBM Bluemix, and others.

  • AR Assisted

    Use AR-assisted field services execution to increase the amount of work your team can get through in a day. (This is an optional feature).

Use Case

Van Dorp automate workforce planning for 700 mechanics

As a leading technical FM provider, Van Dorp manages around 17.000 buildings within the Netherlands from 15 independent office locations with over 1500 employees. All this work is achieved by teams of skilled Van Dorp mechanics that all have their own specialties and certifications. Planning these mechanics over thousands of service requests in adherence to business rules while minimising SLA breaches is a complex problem.

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Seamlessly integrate with products from leading providers.

  • Teamcenter

    A modern, adaptable product lifecycle management (PLM) system that connects people and processes, across functional silos, with a digital thread for innovation.

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  • MindSphere

    Cloud-based, open IoT operating system that transforms data into knowledge and knowledge into measured business success.

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