Executing on Digital Transformation

A Mendix survey shows how organizations are taking lessons learned from the COVID pandemic to plan and execute on digital roadmaps in an uncertain future.

Executing on Digital Transformation

A Mendix survey shows how organizations are taking lessons learned from the COVID pandemic to plan and execute on digital roadmaps in an uncertain future.

  1. Adapting to the New Business-as-Usual
  2. Acting AND Reacting with the Market
  3. Scaling Security
  4. Making the Case
  5. Sparking New Development
  6. Gaining Resiliency Through Digital Transformation

In today’s turbulent environment, orgs must act quickly, be resilient, and be change management leaders. Digital transformation isn’t going to wait for things to calm down. 

Strategy’s all well and good, but strategy and execution can be two very different things.

Orgs across all industries had these muscles tested during the COVID pandemic. Think about the supply chain disruptions and the scramble to satisfy customer demands. What does this mean for the future? Mendix commissioned a State of Low-Code survey to answer just that question.

The survey spanned 600 US, UK, and EMEA business leaders across Manufacturing, Financial Services, Insurance, Public Sector/Government, and Retail. The goal? Discover how these industries responded to COVID and how they are changing operating models for the future.

Balancing Agility with Risk

During the pandemic, leaders learned how agile they could be with their tech and processes when needed, but this came with considerable added risk. 79% of organizations chose quick solutions over data security to keep businesses going. Governance and security are critical in the present and the future.

On top of that, the pace of change is increasing. And so is the pace of competition. 87% of respondents are planning to speed up software development in the next two years, so waiting to see how the landscape settles puts lagging orgs way behind (and that’s the best case).

With reported top trends like being able to respond quickly and flexibly, increasing collaboration between business and IT, and accelerating the use of technologies like AI and IoT, it’s clear that orgs around the globe are focusing on speed, innovation, and governance. So what does it all mean? Let’s find out.

Now more than ever, orgs need to be resilient, open, and responsive to market changes. With demands continually increasing from customers, employees, vendors, and regulators, it’s critical to respond quickly to both maximize advantage and manage business risks. What was “business as usual” 5-10 years ago can soon lead to “out of business” moving ahead.


Financial Services and Insurance

Respondents saw that moving to online business models and virtual working helped customers (34%) almost as much as employees (41%)!


Nearly 100% of manufacturers see IoT as critical to the industry’s future, with 63% finding it extremely important. Manufacturers who can harness the right use case will have a huge advantage. Learn how Mendix is making IoT development simpler.


A 2021 survey showed that 47% of orgs in the government and the public sector utilized low-code. 2022’s survey saw that number jump all the way to 95%.

A large portion of that is almost certainly due to use cases that arose during the pandemic, with top reported low-code benefits including improved citizen ID authentication (52%) and improved access to resources (48%).


About 1/3 of retail organizations still use paper and/or verbal communication to track their inventory. With most growth reported to be around hybrid retail, digital shopping pickup options, and customer service, items like data privacy, security, and managing complexity just can’t be handled in traditional ways.

Today’s regulatory environment is more volatile than ever. This puts more pressure on organizations to keep audit trails, and secure and track data accurately and effectively. The number of disparate data sources is a huge liability moving ahead. Remember that 79% of organizations chose quick wins over security during COVID. The key moving ahead isn’t just speed. It’s speed with security and transparency.

Financial Services and Insurance

Leaders agree that better data management is helpful with both internal efficiencies (67%) and the customer experience (63%).


Within manufacturing, orgs are using new technologies like low-code to move away from old practices, ultimately driving toward data-driven enterprises. Top use cases include bringing in outside data, modernizing legacy software, customizing systems, and better extending and personalizing core manufacturing systems.


In retail, 88% of organizations give their staff at least some autonomy to create their own digital solutions. These retailers can get more solutions out with their teams, but this also points to the need for strong governance to avoid redundancy and data issues.


Particularly in Europe, organizations are less confident about cyber regulations being able to keep pace with cyber threats. Regardless of location, it’s clear that organizations need to be able to lead and take control of their security to minimize risk as much as possible.

When it comes to a successful digital transformation, it can be easy to just focus on reaching the finish line. But the finish line can be a bit of a myth as transformation is really an ongoing process. And with 80% of organizations dealing with a transformation failure in some form or another, orgs need to focus not just on themselves but on reacting to and outpacing competitors. Enterprises that can be nimble and win fast will be in the driver’s seat.

Financial Services and Insurance

98% of FSI leaders see low-code as having potential to simplify complex financial systems, with 63% seeing high potential. Simplification=getting more done faster with fewer resources=competitive edge.


Manufacturers have identified several critical potential digital transformation starting points, including modernizing and making legacy systems mobile, production monitoring/execution, customer engagement, and IoT integration.


Organizations are considering a variety of new use cases, including security (30%), improving data collection (28%), and better integrating data with processes (26%).


Retailers see the opportunity to improve on-time order delivery (58%) and increase hybrid retail and digital shopping pickup options.

When you combine the above stats, it’s clear that orgs need solutions and platforms that can:

  • Enable effective business results

  • Provide component-based architecture

  • Improve IT & business collaboration

  • Work natively on the cloud

  • Bring industry-focused knowledge, including kickstarter templates to accelerate solutions

  • Delivery ability to manage security and governance


These are all things that low-code platforms do and do well. Plus, there’s a good chance that your competition is already there, with 69% of respondents considering low-code to be a core part of the business.

Low-code usage is up in nearly every sector between 2021 and 2022. With Gartner reporting that 65% of application development activity will be in low-code by 2024, it’s obvious that traditional development is no longer the primary development tool if orgs want to get things done quickly.

Investing in low-code platforms is a strategic decision at this point, with CIOs (47%), CEOs (45%), and COOs (40%) being primary change drivers in their organizations. They see the value in low-code platforms as the best of both worlds:

  • Fast, open, and flexible, unlike many COTS (commercial off the shelf) solutions
  • Reusable and composable due to modular components (unlike Java and hand coding)

Once you realize how much low code can support your organization’s digital transformation, the next step is looking for the right platform. The Gartner Magic Quadrant is a great place to start.

Today’s organizations and leaders must by ready for nearly anything in the current atmosphere. That includes knowing how to manage risk and having the right people, but it also includes using the right platforms and processes.

Low-code platforms are resilient and flexible enough to handle nearly any business need. Even better, low-code can spark imagination, redefine what’s possible, and help redefine the next waves of digital transformation and innovation.

Ensure that you’re setting your organization up for success by selecting partners and tools that allow for quick deployment and quick pivots for market needs. The future of all industries isn’t in having the most technology; it’s in being able to manage diverse technologies and serve customers in the moment of need.

Mendix Digital Execution

Since 2005, Mendix has been helping companies create repeatable, scalable ways to achieve digital transformation goals. Mendix’s Digital Execution Practice—along with our enterprise low-code application development platform—has helped 4,000 customers set their digital business vision, execute, and measure the value of their digital transformation projects.